Rental Coordinator
Company: Premier Truck Rental
Location: Fort Wayne
Posted on: May 8, 2024
Job Description:
Are you in search of a company that resonates with your
proactive spirit and entrepreneurial mindset? Your search ends here
with Premier Truck Rental!We take immense pride in furnishing
clients with a range of options, including monthly 4x4 Crew Cab
Work Trucks, Utility Reel and Pole Trailers, Equipment Trailers,
and Equipment Rentals. Our quest is to find exceptional individuals
who align with our dedication to maintaining superior standards in
work, all while prioritizing our customers' needs, ensuring optimal
team productivity. If you are someone who possesses a strong work
ethic and a relentless drive, and thrives in collaborative
environments, we eagerly await your connection!The Rental
Coordinator is a pivotal role within our sales department, serving
as the frontline ambassador for customer interactions. In this
capacity, they will engage directly with customers, embodying the
values of PTR through exceptional customer service. They will play
a crucial role in providing administrative assistance to the sales
team, shepherding customers through the sales pipeline from
off-rent execution to finalized contracts, and seamlessly extending
support to our customers.The primary responsibilities will
encompass contract review, meticulous maintenance of CRM data,
execution of internal off-rent transactions, and fostering
collaboration with other departments. This dynamic position demands
effectiveness within a fast-paced environment, meticulous attention
to detail, and a pronounced aptitude for teamwork.In this role, you
will be entrusted with representing PTR's commitment to customer
satisfaction, contributing to our sales team's operational
efficiency, and maintaining a streamlined sales journey for our
valued customers. This is a career-pathed role with growth
potential within the sales team.COMPENSATIONThis position has a
competitive compensation package that is a combination of hourly
base pay plus profit sharing paid quarterly after 1 year of
employment.LOCATIONOnsite at our Fort Wayne, IN location. Please
keep reading...We encourage you to apply if you believe you have
the skills, experience, and passion for the role, even if you don't
meet every single requirement listed. We value diversity of thought
and experience, and we believe that a variety of perspectives will
help us to better serve our customers and community.
RESPONSIBILITIES
- Dedicate yourself to providing unparalleled customer service,
embodying the values and reputation of PTR. Bend over backward to
ensure customer satisfaction in every interaction.
- Create, send, and manage customer quotes, specifications, and
rental contracts with precision and timeliness.
- Execute accurate data entry into our CRM system, maintaining
meticulous records of customer information, sales progress, and
transactional details.
- Facilitate seamless communication between customers, sales
territories, and various departments, ensuring swift response times
to inquiries and requests.
- Take charge of coordinating off-rent and return notifications,
verifying pickup details, and ensuring smooth communication with
accounting, field service, outside yards, and sales
territories.
- Keep purchase orders up to date, facilitating smooth financial
processes and transparent tracking of transactions.
- Maintain accurate records of location updates and relocations
within our systems to contribute to accurate reporting and
efficient operations.
- Utilize PandaDocs to verify the accuracy and completeness of
rental agreements, ensuring alignment with customer
requirements.
- Initiate follow-up emails with PandaDoc links to rental
agreements, enhancing clarity and expediting the agreement process
for customers.
- Pursue and complete vendor application opportunities, ensuring
thorough documentation and adherence to regulatory
requirements.
- Serve as a crucial component of backup phone coverage and front
desk duties, showcasing your versatility and dedication to
providing comprehensive support.REQUIREMENTS
- MUST HAVE
- Demonstrated experience in previous administrative and customer
service roles, showcasing your ability to manage tasks efficiently
while providing exceptional customer support.
- A keen attention to detail, coupled with outstanding
organizational abilities, enabling you to manage multiple tasks and
responsibilities effectively.
- A strong passion for delivering top-tier customer service,
ensuring that every interaction resonates with PTR's commitment to
excellence.
- The capability to handle numerous tasks simultaneously and
prioritize them based on urgency and importance, even within a
dynamic and fast-paced environment.
- Thriving in a team-oriented setting, you readily contribute
your skills and insights, supporting colleagues to achieve shared
goals.
- Ideally, experience with Microsoft Dynamics 365, which enhances
your ability to navigate and leverage CRM tools for efficient data
management and sales support.
- A knack for preparing accurate and professional business
correspondence, reinforcing PTR's image in external
communications.
- Displaying enthusiasm and professionalism in all forms of
communication, reflecting PTR's commitment to excellence.
- A mindset that embraces collaboration, allowing you to readily
assist across various business functions as needed, reflecting your
commitment to the team's success.
- Proficiency in managing time efficiently, prioritizing tasks,
and meeting deadlines, a crucial skill in the fast-paced sales
support environment.
- A deep-seated orientation toward customer service, underpinning
your commitment to delivering remarkable customer experiences.
- NICE TO HAVE
- Familiarity with Microsoft Power BI, though not mandatory, is
an advantage as it aids in generating insightful sales reports and
analyses.
- A requirement for clear and effective communication, both in
written and verbal forms, ensuring effective collaboration within
the team and with customers.EMPLOYEE BENEFITS Wellness Program:
Experience our on-site CrossFit-style gym, complete with a
dedicated full-time personal trainer. Engage in group classes,
virtual personal training sessions, training program development,
and nutrition coaching programs offered.Employee Perks: Enjoy a
range of benefits including PTR Swag and a Uniform/Boot Allowance.
Explore our on-site Micro-Markets for a variety of snack choices.
Avail discounts on Phone Services, Supplier Vehicles, Mobile
Detailing, and Tool & Equipment purchases, among other
offerings.Profit Sharing Program: Join our Profit Sharing Program,
a direct involvement in PTR's triumphs, with the potential for
quarterly financial rewards based on the company's
profitability.Comprehensive Benefits: Embrace a holistic benefits
package that commences on your very first day at PTR. This
encompassing package incorporates competitive remuneration,
outstanding healthcare (including mental health and virtual
healthcare), dental, and vision coverage. Additionally, enjoy
generous paid time off, 401(k) matching, and coverage for life,
accidental death, and disability. Engage in continuous learning and
development opportunities and more.Structured Training & Feedback:
Our partnership with the Predictive Index ensures that we provide
optimal support and understanding of our team members' motivations.
Customized training, coaching, and feedback are regular features.
Performance and attitude evaluations are conducted every 6 months,
emphasizing growth.Culture & Connection: Just as we cultivate
personalized relationships with our customers, we foster the same
approach within our team. A tech-forward workplace nurtures a
highly collaborative culture, aligned with our core values. We
promote inclusivity through Employee Resource Groups (ERGs), PTR
Field Days, PTR Text Alerts, the Extra Mile recognition program,
and numerous other initiatives.Premier Truck Rental Is an Equal
Opportunity Employer Our unwavering commitment involves
consistently expanding our inclusive team, encompassing a wide
array of backgrounds, viewpoints, and talents. Our ethos staunchly
opposes any form of discrimination, embracing individuals without
regard to race, religion, color, national origin, gender (including
aspects of pregnancy, childbirth, or related medical conditions),
sexual orientation, gender identity, gender expression, age,
protected veteran status, disability status, or any other legally
safeguarded attributes.If you require support or accommodation due
to a disability, please feel free to reach out to us at . We are
here to assist.PI15cc68fe1c96-31181-34410421
Keywords: Premier Truck Rental, Fort Wayne , Rental Coordinator, Other , Fort Wayne, Indiana
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