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Administrative Assistant

Company: Do it Best Corp.
Location: Fort Wayne
Posted on: September 25, 2022

Job Description:

Merchandise Coordinator
Location: Fort Wayne, IN
# of Openings: 1
Level: Entry level Position
Division / Department: Merchandising
Reporting to position: Merchandise Manager
Travel: N/A
The Merchandise Coordinator provides support and customer service in Merchandise, while functioning as a liaison between the Merchandise Manager, members and vendors. This position provides assistance on a variety of projects and includes daily interaction with members and vendors to gather information, expedite, and complete projects. Customer service is provided to members, vendors, and fellow staff by answering telephone and email inquiries.
ResponsibilitiesProvide support and customer service to members:

  • Answer product questions
  • Assist members with ordering issues
  • Assist members with placing drop ship orders
  • Send requested materials such as product samples and consumer rebates
  • Coordinate relays, sample orders, and bin tag requestsWork with vendors:
    • Gather product information and images
    • Coordinate market invitation process
    • Enter vendor information into vendor portal forms, support vendors using portal
    • Create and submit vendor debits/billings
    • Initiate and review bulletins and drop ship order forms
    • Expedite and complete projectsGather content and use various tools to communicate to members and vendors:
      • Managing updates on
      • Enter program specials into VIMS
      • Submit department-specific communication pieces (Merchandising Update, department newsletters, etc.)
      • Review, process, debit vendors for truck mail literature
      • Use Vampire to run queries to create spreadsheets
      • Use Google Workplace
      • Create Buyer Messages at direction of MM/AMM
      • Create conversion charts/cross-references charts
      • Ban items at direction of MM/AMMProvide inventory/RSC staff support:
        • Product dispositions and Return Goods Authorizations (RGAs)
        • Perform stock checks
        • Run and review department queries, analyze, highlight, bring excess inventory issues to attention of MM.
        • Investigate and resolve UPC, order multiple, and other item issues
        • Investigate and resolve product questions from RSC staffProvide promotions-related support:
          • Gather, collect sales submittals
          • Product sample requests
          • Consumer rebate pad requests
          • Distribute and file sale confirmations
          • Track competitor ads/promotionsProvide market-related support:
            • Sequence sheets and market invitations
            • Initiate market bulletins
            • Market totals
            • Collect and review drop ship order forms
            • Coordinate gathering of department market drop ship forms for placement on
            • Review market bulletins
            • Review/follow-up on vendor information
            • Create/manage electronic tracking spreadsheet for market
            • Bill vendors for market-related activitiesProvide product/catalog-related support:
              • Product image requests
              • Cut and descriptions
              • Proof catalog pages
              • Assign SKU numbersProvide accounting-related support:
                • Process member and vendor debits and credits
                • Process check requestsPerform general support functions:
                  • Maintain various files
                  • Perform entry on item maintenance mainframe screens
                  • Order office supplies
                    Education And Experience
                    • High School graduate
                    • Must be computer proficient, especially with Excel and Word
                    • Post-high school education/training (Desired)
                    • Proficiency with Google Workplace (Desired)
                      Skills And Abilities
                      • Excellent verbal and written communication skills to enable effective, results-oriented communication via telephone and email
                      • Above average customer service and problem solving skills
                      • Excellent organizational skills
                      • Ability to work on multiple projects by successfully prioritizing to meet deadlines
                      • Ability to quickly 'change gears' to respond to changes in priorities
                      • Working knowledge of office equipment such as fax machine and copier
                      • Ability to use a computer keyboard to efficiently enter text and data
                        Benefits available to you:
                        • Full insurance benefits package including Medical, Dental, & Vision with a premium free plan available
                        • Paid time off to foster work/life balance
                        • Profit sharing
                        • Bonus Pay opportunities
                        • Retirement funding opportunities
                        • Education reimbursement
                        • Health club reimbursement
                        • Career advancement opportunities
                          About Do it Best:
                          At Do it Best, we take pride in being the only U.S.-based and member-owned hardware & lumber/building material buying cooperative in the home improvement industry. We have made it our philosophy to serve over 3,800 member-owned locations across the United States and in over 50 countries by offering a full menu of exceptional merchandise and services to increase our member's market share and profitability. By reaching over $4 billion in annual sales, Do it Best is the second largest co-op in the industry. Our success stems from our mission to make the best better, and our goal to help our members grow and achieve their dreams.

Keywords: Do it Best Corp., Fort Wayne , Administrative Assistant, Administration, Clerical , Fort Wayne, Indiana

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