Sales Support Representative - Located in Eagan, MN
Company: Marvin
Location: Oakwood
Posted on: December 2, 2025
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Job Description:
Job Overview: Infinity by Marvin is a progressive company
bringing a new generation of exceptional products to homeowners in
need of window and door replacement. From product design to
providing replacement education, Infinity puts the homeowner at the
center of everything we do. Our products are sold and installed by
local partners who specialize in simplifying the replacement
experience for homeowners. As part of the Infinity team, you’ll
help us continue to raise the bar for the industry—and we’ll
appreciate and acknowledge your hard work and dedication every step
of the way. Infinity by Marvin is proud to be part of The Marvin
Companies, a family-owned business with over 100 years of
experience in the window and door industry. The Sales Support
Representative ensures that customers receive outstanding support
throughout pre-sale and post-sale interactions. This role combines
technical expertise with exceptional communication and customer
service skills. The ideal candidate demonstrates Infinity’s core
values through empathy, responsiveness, and innovative thinking to
improve the customer experience and business processes. Highlights
of your role: Assist retail partners with product questions,
pricing, quotes, orders, change orders, and Infinity systems.
Support homeowners with inquiries about product features, locating
local dealers, service needs, and warranty registration or claims.
Collaborate with internal teams and subject matter experts to
resolve complex issues and create better solutions. Maintain
excellent interpersonal skills when interacting with customers and
colleagues. Follow up regularly on service cases to ensure
alignment and resolution. Represent user experience in system and
process reviews for continuous improvement. Work cross-functionally
with internal and external teams to support partners. Address
customer complaints promptly and professionally. Track and report
customer service and technical support metrics monthly. You’re a
good fit if you have (or if you can): Bachelor’s degree, preferred
3 years of customer service experience. Construction or building
product knowledge preferred. Ability to interpret architectural
drawings (dimensions, details, etc.). We also want to make sure you
have: Strong verbal, written, and visual communication skills;
ability to convey clear, concise messages. Excellent interpersonal
and relationship-building skills with a service-oriented mindset.
Ability to anticipate and respond to customer needs quickly and
effectively. Innovative, solution-focused approach to
problem-solving. Self-directed, organized, and detail-oriented with
strong time management skills. Proficiency in Microsoft Word,
Excel, Outlook, and Salesforce. We invite you to see yourself at
Marvin: From people to products, Marvin is committed to creating
better ways of living. When you join this family-owned and -led
window and door company, you belong to a community full of
opportunities. For more than a century, we’ve been at the forefront
of designing, building, and engineering premium, award-winning
products. Today, Marvin is also proud to have been named a Top
Large Employer by Forbes Magazine two years in a row, in 2024 and
2025. With operations in 19 cities across North America, we
manufacture Marvin’s quality products, including Infinity
Replacement Windows and Doors, and TruStile Doors. Together, we
uphold our values and foster a culture where safety and the
wellbeing of our people comes first. We take a better living
approach with benefits to support you at work and beyond. From day
one, you will enjoy health insurance, paid holidays, paid parental
leave, a 401(k) retirement savings match and more! Some of our
unique and most popular benefits include: $300 annual wellbeing
account to spend on what helps you feel happy healthy Better Living
Day! (a paid day off to go have some fun) Annual profit sharing –
recognizing everyone’s contribution to Marvin’s success Giving at
Marvin – participate in organized volunteer opportunities Brighter
Days Fund – financial support from your colleagues and the Marvin
family during personal hardships Join the more than 8,000 Marvin
team members to experience these benefits and more. Apply today!
Marvin is an equal opportunity employer: Marvin is committed to
creating an inclusive environment for all employees and applicants.
Employment decisions are made without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, age, disability, veteran status, or any other protected
status under applicable laws. Applicants requiring reasonable
accommodation for any part of the application and hiring process
may contact us at CareerSupport@marvin.com . Compensation: $24 -
$28 per hour, pay based on experience
Keywords: Marvin, Fort Wayne , Sales Support Representative - Located in Eagan, MN, Customer Service & Call Center , Oakwood, Indiana
