Location: Fort Wayne
Posted on: February 7, 2024
Why customer service at Stryker?
Are you interested in making a difference in healthcare by
assisting sales reps and building relationships with customers? As
a member of our customer services team, that is exactly what you
will do! Here, you will be a part of a dynamic and supportive team
that provides solutions to our customers in their time of need.
We are proud to be named one of the World's Best Workplaces and a
Best Workplace for Diversity by Fortune Magazine! Learn more about
our award-winning organization by visiting stryker.com
Position Description : As a Wireless Technical Support Engineer,
you will be working in a dynamic, fast-paced environment, ensuring
Stryker's Vocera solutions are properly and effectively deployed.
You will use your technical expertise to investigate issues,
research solutions, craft solutions, and deliver excellent customer
service via telephone, e-mail, and the web. This is not a call
center; our support team works together to take on technical
challenges and provide a positive experience for our customers.
Ideally, you will be working from either the Orlando, FL or Fort
Wayne, IN office (3 days per week). Other exceptional candidates
will be considered for full remote work outside of those locations
within the eastern time zone.
Who we want:
Self-directed initiators. People who take ownership of their work
and need no prompting to drive productivity, change, and
Analytical problem solvers. People who go beyond just fixing to
identify root causes, evaluate optimal solutions, and recommend
comprehensive upgrades to prevent future issues.
Dedicated achievers. People who thrive in a fast-paced environment
and will stop at nothing to ensure their work meets and exceeds
What you will do:
You will document and manage customers' reported issues, delivering
excellent customer service and managing customer expectations
Monitor and respond to customer inquiries, leading customer
communication, assuring timely status updates and issue
Troubleshoot customer environments, including researching WLAN
configuration and compatibility issues to solve problems
You will optimize the performance of the Vocera system servers and
wireless clients installed in iOS, Android and Vocera badges
You will mentor junior team members
Report product defects and enhancement requests
You will identify and advocate product supportability
What you need:
BA in Computer Science or related field or additional 6+ years of
equivalent work experience is required
6+ years of meaningful experience in customer technical support
working in a networking environment
Hands on experience with VMWare and other virtualization
Proven experience with wireless (802.11 a/b/g/n) infrastructure
design, troubleshooting and wireless security 802.1x
Solid experience troubleshooting wired and wireless issues on Voice
over wireless applications, iPhone and Androids and Multicast using
Wireshark, Omnipeek, Airmagnet, Ekahau
Industry standard LAN technology knowledge
Working knowledge with SIP, PBX/telephony systems or related system
Certifications in CWNA, CCNA, R&S, Wireless, or Aruba ACMA
12 paid holidays annually
Health benefits include: Medical and prescription drug insurance,
dental insurance, vision insurance, critical illness insurance,
accident insurance, hospital indemnity insurance, personalized
healthcare support, wellbeing program and tobacco cessation
Financial benefits include Health Savings Account (HSA), Flexible
Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan
(ESPP), basic life and AD&D insurance, and short-term
For a more detailed overview of our benefits or time off, please
follow this link to learn more: US Stryker employee benefits
Stryker is one of the world's leading medical technology companies
and, together with its customers, is driven to make healthcare
better. The company offers innovative products and services in
Medical and Surgical, Neurotechnology, Orthopaedics and Spine that
help improve patient and healthcare outcomes. Alongside its
customers around the world, Stryker impacts more than 130 million
patients annually. More information is available at stryker.com.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for
this position. Learn more about our employee referral program on
our referral page (https://careers.stryker.com/referrals/)
Stryker is driven to work together with our customers to make
healthcare better. Employees and new hires in sales and field roles
that require access to customer accounts as a function of the job
may be required, depending on customer requirements, to obtain
various vaccinations as an essential function of their role.
Stryker Corporation is an equal opportunity employer. Qualified
applicants will receive consideration for employment without regard
to race, ethnicity, color, religion, sex, gender identity, sexual
orientation, national origin, disability, or protected veteran
status. Stryker is an EO employer - M/F/Veteran/Disability.
Keywords: Stryker, Fort Wayne , Network Engineer, Engineering , Fort Wayne, Indiana
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