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Technical Support Engineer

Company: IDEMIA
Location: Fort Wayne
Posted on: September 13, 2019

Job Description:

Job Description

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government and IoT. We use a variety of technologies and approaches to deliver quality products and services to government agencies and technology companies. IDEMIA is made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person one identity.

IDEMIA Identity and Security USA LLC is seeking to hire a Technical Support Engineer in our Sustaining Engineering team. The team supports large scale enterprise software solutions for the Driver License and ID Programs.

Essential Job Functions (includes but is not limited to):

* Troubleshoot issues in fielded software, configuration and database related issues in an Enterprise environment

* Provide scripting necessary to update workstations both internally and for Customer environments

* Debug automated deployment tools where applicable

* Deploy application updates to fielded programs

* Interact with hardware peripherals and software drivers

* Update technical engineering documentation

* Interact with other technical support engineers, developers, Systems Engineers, Program Managers, QA Engineers, and Application Engineers

Required Skills


* Basic scripting/programming Batch, PowerShell, VB, .NET Microsoft .NET

* Good understanding of application logic and end to end workflow

* .NET Web Services


* SQL Server

Desired Skills:


* Oracle

* Linux OS a plus

Required Experience


* BS in Computer Science/Engineering or equivalent in a technical field, or equivalent work experience

* A minimum of 2 years experience supporting and troubleshooting applications and associated platforms

* Experience with Windows based systems that include complex user interfaces and advanced peripheral devices in a distributed network environment

* IIS installation, troubleshooting, configuration and administration experience

* SQL Server troubleshooting, administration and basic scripting

* Working knowledge of Windows troubleshooting, installation, administration, configuration and mass-deployment

* Working knowledge of Windows Server troubleshooting, installation, administration and configuration

* .NET web services installation

* Basic Active Directory configuration and administration

* OS updates, including WSUS and SCCM

* Basic understanding of networking concepts and how to troubleshoot, including TCP/IP configuration, DNS, standard service ports and firewall configurations

* Tools such as FTP, Telnet, SSH and remote desktop

* Basic understanding of Certificates

* Good oral and written communication skills

Must be United States citizen (dual citizenship is not allowed)
IDEMIA is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics..

Keywords: IDEMIA, Fort Wayne , Technical Support Engineer, Engineering , Fort Wayne, Indiana

Click here to apply!

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