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Xfinity Retail - Assistant Store Manager - Fort Wayne, IN

Company: Comcast
Location: Fort Wayne
Posted on: September 12, 2020

Job Description:

Business Unit:Job Summary:Responsible for the daily operations of a location and delivering a bestin class experience for the store team and for customers. Provideleadership, guidance, coaching and motivation to the retail sales teamin order to deliver a superior customer experience and achieve desiredsales results. Promote and maintain a performance-based culture, whereemployees are inspired to do their best, and act as a mentor to fosteremployee professional development. Collaborate with other store leadersand staff within and outside the functional team to create synergies andto ensure processes are efficient and operational goals are met.Maintain a store environment that aligns with established planograms,and ensure that current branding collateral is visible and functional.Ensure that all inventory requirements are carried out effectively,including stocking,returning, and organizing and securing. Demonstrate advanced knowledgeof company products and services, as well as best practices as theyrelate to sales processes, store schedules and customer engagement.Employees at all levels are expected to:* Understand our Operating Principles; make them the guidelines for howyou do your job* Own the customer experience - think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services* Know your stuff - be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences* Win as a team - make big things happen by working together and beingopen to new ideas* Be an active part of the Net Promoter System - a way of working thatbrings more employee and customer feedback into the company - by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers* Drive results and growth* Respect and promote inclusion and diversity* Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities:* Achieves all sales and service metrics through daily supervision,coaching and consistent performance-management (e.g., discipline) ofretail sales team.* Proactively coaches and develops store team to perform theirresponsibilities at a high level.* Provides on-boarding support, observes, and provides feedback to newhires to ensure they are on-track with their training curriculum andable to provide an exceptional customer experience.* Ensures store environment consistently follows published planogramsand branding standards, and that all customer demos are fully functionalat all times.* In cooperation with store manager, oversees all daily sales floorresponsibilities, including proper and efficient staffing andscheduling, dress code compliance, sales huddles, and resolution ofcustomer escalations.* Passionately drives store operations consistency with detailedorientation to back of house standards and showroom floor processes andprocedures. Evaluates current processes, procedures, and overall effortsfor improvement and innovation.* Drives operational excellence with particular focus on inventorymanagement. Leads store inventory cycle counts ensuring the timelinessand compliance with store, channel, and company requirements.* Reviews store reports looking for improvement opportunities in theareas of sales, inventory, cash handling, productivity, and net promotersystem (NPS).* Coaches team members on how to position all products with customers.* Ensures that customers and prospective customers are treated with thehighest levels of courtesy and professionalism.* Remains current on new and current products and services, industry andcompetitive trends, and reinforces findings with the team.* Administers cash handling policies and procedures.* Leverages available tools to monitor customer feedback, coach, andtake action to improve the store experience.* Is well-versed in sales compensation plans and addresses team memberquestions.* Builds collaborative relationships with market and region stakeholdersincluding the operations manager.* Must be able to carry and lift up to 25 pound boxes, stand and moveabout the store constantly.* Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.* Other duties and responsibilities as assignedJob Specification:* Bachelor's Degree or Equivalent* Generally requires 4+ years related experience.Comcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast, Fort Wayne , Xfinity Retail - Assistant Store Manager - Fort Wayne, IN, Executive , Fort Wayne, Indiana

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