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WMS Implementation and Optimization Manager

Company: Do it Best Corp.
Location: Fort Wayne
Posted on: January 16, 2022

Job Description:

Job Title: WMS Implementation & Optimization Manager
Division / Department: Logistics
Reports to: Logistics Operations Manager
Travel: As needed travel to RSCs (additional travel during WMS launch)
Overview: The WMS Administrator will help lead the implementation of Softeon WMS across multiple distribution centers. The administrator will play the lead role in the design phase for each implementation, develop the training and implementation plan and be accountable for the actual deployment and successful launch of the new WMS. This is a critical role that requires a strong sense of urgency, great communications skills and the desire to make a measurable and immediate impact on the warehouse operations as we migrate from a legacy proprietary WMS to the Softeon WMS.
Primary Responsibilities:


  • Serve as a Super User of the WMS and provide remote and onsite service and support to WMS users.

  • Fully understand warehouse operations processes and workflows in order to design, implement and deploy safety, quality and productivity improvements leveraging the Softeon WMS

  • Engage with business leaders, user and vendor partners to understand processes, needs and related constraints to deliver solutions, enhancements and resolution of issues.

  • Work with Project Manager to communicate needs, status updates, and timelines during implementations

  • Monitor the daily business operations, specifically as it relates to the WMS to ensure the correct procedures are being followed

  • Translate processes and needs into functional specifications for development and configuration.

  • Evaluate support tickets, categorize, resolve and escalate as necessary.

  • Manages multiple projects, production support and system administration tasks on a daily basis.

  • Demonstrated ability to balance technical skills with business acumen, ability to transform end-user needs/functional requirements into technical requirements and ultimately business process improvements.
    • Manage WMS master data, ensuring accurate input, system usage of it, and proper security and user access control.

    • Develop and maintain appropriate training materials, user manuals, documentation and SOPs.

    • Continuously improve WMS utilization, overall functionality and resulting ROI.

    • Communicate system and process changes to the users.
      Critical Skills and Abilities:

      • Self-directed with a bias towards action and execution.

      • Ability to create reports, business correspondence and procedures and effectively communicate and present information

      • Strong assessment, troubleshooting, decision making and judgment skills.

      • Complex technical problem solving skills.

      • Strong oral and written communication skills.

      • Demonstrated technical and business competency.

      • Ability to work flexible hours as needed to support critical operations.
        Education and Experience:

        • Bachelor degree in Logistics, Supply Chain or Information Technology (Or equivalent experience).

        • Demonstrated success as WMS administrator, warehouse operations manager or IT systems administrator.

        • WMS, Small Parcel Pack and Ship, and Voice Pick technology competency and experience.

        • Demonstrated competency and experience supporting a complex network systems environment.

        • Expert knowledge of supply chain and warehouse operations.

Keywords: Do it Best Corp., Fort Wayne , WMS Implementation and Optimization Manager, Executive , Fort Wayne, Indiana

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