Client Service Manager (Remote)

Company: Acxiom
Location: Fort Wayne
Posted on: September 25, 2022

Job Description:

At Acxiom, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Client Services Managers are responsible for overseeing the identification & development of technology solutions for clients using company products and/or outsourced technology solutions or proprietary tools/techniques.
This role can be homebased almost anywhere in the U.S.
Serve as a client or account management's day-to-day point of contact for Identity and Data Delivery accounts. The Client Service Manager is responsible for coordinating or managing operational processing, change/issue/release management, data delivery across all Acxiom lines of business and teams and contractual compliance. The Client Service Manager also participates in defining requirements for account related projects as well as resolution of client delivery issues and seamless quality assurance of client deliverables.
WHAT YOU WILL DO:
Manages client and Acxiom's delivery expectations - including being a liaison with Sales and Markets as well. Communicates status, issues, problems and feedback to client partners and teams. Manages delivery status calls to clients and facilitates client satisfaction through communication and day-to-day delivery and data operations. Establish and maintain client priorities regarding delivery and data needs.

Monitors consistency to contractual obligations (Service Levels) and ensures deliverables meet client contractual requirements and are consistent with client priorities, time, budget, and quality standards.

Provides client oversight of operational schedules. Provides operational change request management including impact analysis and delivery coordination. Provides cost and service level estimates for change requests.
Maintains up-to-date operational documentation materials for designated accounts.
Manages Change Control systems for all operational, issue, change and release management requests.
Communicates client processing capacity requirements and workflow management needs to Acxiom team members. Provides client and Acxiom quality release readiness approvals.
Proactively pursues and resolves delivery issues before team or client is materially affected. Provides causation and postmortem analysis of client incidents.
Supports security access administration, client billing, and sales pursuits as is appropriate for supported accounts
Stays informed on the latest industry news, trends, products, services, competitors, and relevant existing and emerging technologies that may impact present and future account performance.
WHAT YOU WILL HAVE:
Bachelor's degree from a four-year college or university or equivalent work experience

Strong working knowledge of Identity and Data solutions

Confirmed job experience effectively handling client relationships and leading sophisticated projects across disciplines, organizations, and reporting structures
Experience in MarTech / AdTech marketing solutions
Manage multiple projects concurrently using superb communication skills
Probes for information and makes suggestions to stakeholders (customers and management)
Recognizes potential conflicts, exposes disagreements, and drives resolution for issues/problems
Focuses on the clients' needs by establishing credibility and building relationships
Strong analytical, problem solving, and decision-making skills
Excels in both written and verbal communication across all levels of the organization
ADDITIONAL PREFERRED EXPERIENCE:
Working Knowledge of Big Data
Working Knowledge of Identity Resolution
PII / Pseudonymous Data

USPS Address Standards

GDPR-Privacy Regulations
Encryption/Decryption (PGP/GPG, SDMS, GIS)
Cloud experience (AWS, GCP, Azure)
General understanding of Encryption/Decryption
WHAT WILL SET YOU APART:
Confirmed ability to lead successful client relationships for Identity and/or Data solutions across a large portfolio of accounts
Why Acxiom? We pride ourselves on cultivating an environment that is inclusive, flexible, and full of opportunities for growth. Many of our associates stay at Acxiom for decades, which speaks to our love for and dedication to our associates. Acxiom repeatedlywins company awards including Great Places to Work, Best Workplaces for Innovators and Women. If you want to work at a tech company that prioritizes innovation, empowers diversity, believes in work-life balance, provides world-class associate training and development, and offers great benefits, this IS the place for you!
Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Keywords: Acxiom, Fort Wayne , Client Service Manager (Remote), Executive , Fort Wayne, Indiana