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Director of Business Operations

Company: Lutheran Social Services Inc
Location: Fort Wayne
Posted on: January 27, 2023

Job Description:

Who we are:For over 120 years LSSI's services have focused on creating a long term impact with families as opposed to a short term fix. Each of our service lines have either a direct or secondary impact on the entire household, and many of our services engage multiple generations. We know in order to support our clients we have to support our staff. We provide a robust benefits package, paid time off package including paid vacation, holiday, and sick time, paid mileage, attention to work/life balance, as well as regular one-on-one time with your supervisor to review performance, goals, and client care.What you will do:As Director of Business Operations, you will play a pivotal role by owning business processes, creating efficiencies, and utilizing your project management skills across the organization to drive projects to successful completion. Under the supervision of the Chief Financial and Administrative Officer, and working in close partnership with the Chief Program Officer, you will strategically manage LSSI's resources, making our administrative business processes efficient, consistent, and streamlined. You will collaborate closely with leaders from across the organization to create alignment and synergy to achieve desired outcomes. You will also have supervisory responsibility over the Agency and Program Support Specialists in collaboration with Program Directors across our various locations.Essential Duties and Responsibilities:Business Operations - 40%Direct and manage business processes and tasks related to the day to day operations of the organizationManage vendor relationships and service expectationsManage insurance payment collections process through our vendor partners and Support SpecialistsMaximize the efficiency of all business proceduresEnsure all business processes operate smoothly and align with our quality standardsEstablish KPIs and conduct quality assessments for business operationsBuild and utilize reports to gather and analyze data and provide recommendations for improvements across the organizationMonitor daily operations and address potential issues when they ariseBuild and implement processes that meet our business objectives and ensure compliance taking into account the needs of external and internal stakeholdersPerforming risk assessments to identify potential hazards in the workplace and developing plans for eliminating or reducing risksResponding to emergency situations such as fires, floods, or medical emergencies that may occur in the workplaceConducting audits of facility operations to identify opportunities for improvement in efficiency or productivityPerforms other duties as assignedProject Management - 40%Under the direction of the COO and CFO, prioritize project requests for completionBuild, drive, and maintain project plans reporting on progress to appropriate project ownerWork with department/program leadership to assess business and program processes and develop improvements and efficiencies while leveraging an organization wide viewProvide consultation to appropriate executive, program/department leadership and involved parties to help projects get off the ground and stay on track for completionAssess projects and determine skill sets needed to involve the appropriate parties to ensure successful project completionAssist department/program leadership with process mapping and efficiency miningSupervision - 20%Supervise the day to day work of assigned Agency and Program Support SpecialistsManages day to day schedules of those providing front-line customer service on phone and at reception windows in 2 locations.Coaches and educates staff on policies and procedures of the organization.Evaluates direct reports within designated periods, providing on-going feedback, coaching and supervision to ensure they are meeting or exceeding expectations of their roles.Ensure that all company policies are being followed by all staff members to ensure efficiency and safety in the workplaceKnowledge, Skills, and Abilities:Ability to prioritize, meet deadlines.Strong analytical skills and demonstrated attention to detail.Must be proficient in MS word, Excel, and Power Point software programs.Must have good command of the English language, oral and written.Independent thinker, possess excellent customer service skills, professionalism in all internal and external interactions with others.A high level of integrity, maturity and business judgement required.Education and Experience:Bachelor's degree in business required, MBA preferred.Five or more years' experience in a business operations roleThree or more years' experience in leading and managing front line customer service staffExpertise in creating and managing Project PlansExperience with insurance billing and collection a plusKnowledge of and comfort working within database systems and report generation requiredStrong knowledge and understanding of business financials and financial processes required.Competencies:To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.Project Management - Identifying and overseeing all resources, tasks, systems and people to obtain results.Problem Solving - Defining, analyzing and diagnosing key components of a problem to formulate a solution.Goal Orientation - Setting, pursuing and attaining goals, regardless of obstacles or circumstances.Interpersonal Skills - Effectively communicating, building rapport and relating well to all kinds of people.Personal Accountability - Being answerable for personal actionsSelf-Starting - Demonstrating initiative and willingness to begin working.Leadership - Organizing and influencing people to believe in a vision while creating a sense of purpose and direction.Decision Making - Analyzing all aspects of a situation to make consistently sound and timely decisions.Creativity and Innovation - Creating new approaches, designs, processes, technologies and/or systems to achieve the desired result.Customer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations.LSSI Core Values:Commitment to excellence: Abides by financial procedures and internal processes put in place by the CFO that meet all applicable laws, federal guidelines, and accrediting bodies.Hope now and for eternity: Represents the agency mission when contacting vendors and working with staff.Respect for all people: Upholds respect for staff, vendors, agency guests, and clients.Integrity in relationships and resources: Proves to staff and the leadership team through sound work standards and performance.Service as a reflection of our Faith: Treats others as the mission of the organization reflects.Trust in Christ and His Word: Establish trust with staff, and others by serving those in need with compassion.

Keywords: Lutheran Social Services Inc, Fort Wayne , Director of Business Operations, Executive , Fort Wayne, Indiana

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