Director of Business Operations
Company: Lutheran Social Services Inc
Location: Fort Wayne
Posted on: January 27, 2023
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Job Description:
Who we are:For over 120 years LSSI's services have focused on
creating a long term impact with families as opposed to a short
term fix. Each of our service lines have either a direct or
secondary impact on the entire household, and many of our services
engage multiple generations. We know in order to support our
clients we have to support our staff. We provide a robust benefits
package, paid time off package including paid vacation, holiday,
and sick time, paid mileage, attention to work/life balance, as
well as regular one-on-one time with your supervisor to review
performance, goals, and client care.What you will do:As Director of
Business Operations, you will play a pivotal role by owning
business processes, creating efficiencies, and utilizing your
project management skills across the organization to drive projects
to successful completion. Under the supervision of the Chief
Financial and Administrative Officer, and working in close
partnership with the Chief Program Officer, you will strategically
manage LSSI's resources, making our administrative business
processes efficient, consistent, and streamlined. You will
collaborate closely with leaders from across the organization to
create alignment and synergy to achieve desired outcomes. You will
also have supervisory responsibility over the Agency and Program
Support Specialists in collaboration with Program Directors across
our various locations.Essential Duties and
Responsibilities:Business Operations - 40%Direct and manage
business processes and tasks related to the day to day operations
of the organizationManage vendor relationships and service
expectationsManage insurance payment collections process through
our vendor partners and Support SpecialistsMaximize the efficiency
of all business proceduresEnsure all business processes operate
smoothly and align with our quality standardsEstablish KPIs and
conduct quality assessments for business operationsBuild and
utilize reports to gather and analyze data and provide
recommendations for improvements across the organizationMonitor
daily operations and address potential issues when they ariseBuild
and implement processes that meet our business objectives and
ensure compliance taking into account the needs of external and
internal stakeholdersPerforming risk assessments to identify
potential hazards in the workplace and developing plans for
eliminating or reducing risksResponding to emergency situations
such as fires, floods, or medical emergencies that may occur in the
workplaceConducting audits of facility operations to identify
opportunities for improvement in efficiency or productivityPerforms
other duties as assignedProject Management - 40%Under the direction
of the COO and CFO, prioritize project requests for
completionBuild, drive, and maintain project plans reporting on
progress to appropriate project ownerWork with department/program
leadership to assess business and program processes and develop
improvements and efficiencies while leveraging an organization wide
viewProvide consultation to appropriate executive,
program/department leadership and involved parties to help projects
get off the ground and stay on track for completionAssess projects
and determine skill sets needed to involve the appropriate parties
to ensure successful project completionAssist department/program
leadership with process mapping and efficiency miningSupervision -
20%Supervise the day to day work of assigned Agency and Program
Support SpecialistsManages day to day schedules of those providing
front-line customer service on phone and at reception windows in 2
locations.Coaches and educates staff on policies and procedures of
the organization.Evaluates direct reports within designated
periods, providing on-going feedback, coaching and supervision to
ensure they are meeting or exceeding expectations of their
roles.Ensure that all company policies are being followed by all
staff members to ensure efficiency and safety in the
workplaceKnowledge, Skills, and Abilities:Ability to prioritize,
meet deadlines.Strong analytical skills and demonstrated attention
to detail.Must be proficient in MS word, Excel, and Power Point
software programs.Must have good command of the English language,
oral and written.Independent thinker, possess excellent customer
service skills, professionalism in all internal and external
interactions with others.A high level of integrity, maturity and
business judgement required.Education and Experience:Bachelor's
degree in business required, MBA preferred.Five or more years'
experience in a business operations roleThree or more years'
experience in leading and managing front line customer service
staffExpertise in creating and managing Project PlansExperience
with insurance billing and collection a plusKnowledge of and
comfort working within database systems and report generation
requiredStrong knowledge and understanding of business financials
and financial processes required.Competencies:To perform the job
successfully, an individual should demonstrate the following
competencies to perform the essential functions of this
position.Project Management - Identifying and overseeing all
resources, tasks, systems and people to obtain results.Problem
Solving - Defining, analyzing and diagnosing key components of a
problem to formulate a solution.Goal Orientation - Setting,
pursuing and attaining goals, regardless of obstacles or
circumstances.Interpersonal Skills - Effectively communicating,
building rapport and relating well to all kinds of people.Personal
Accountability - Being answerable for personal actionsSelf-Starting
- Demonstrating initiative and willingness to begin
working.Leadership - Organizing and influencing people to believe
in a vision while creating a sense of purpose and
direction.Decision Making - Analyzing all aspects of a situation to
make consistently sound and timely decisions.Creativity and
Innovation - Creating new approaches, designs, processes,
technologies and/or systems to achieve the desired result.Customer
Focus - Anticipating, meeting and/or exceeding customer needs,
wants and expectations.LSSI Core Values:Commitment to excellence:
Abides by financial procedures and internal processes put in place
by the CFO that meet all applicable laws, federal guidelines, and
accrediting bodies.Hope now and for eternity: Represents the agency
mission when contacting vendors and working with staff.Respect for
all people: Upholds respect for staff, vendors, agency guests, and
clients.Integrity in relationships and resources: Proves to staff
and the leadership team through sound work standards and
performance.Service as a reflection of our Faith: Treats others as
the mission of the organization reflects.Trust in Christ and His
Word: Establish trust with staff, and others by serving those in
need with compassion.
Keywords: Lutheran Social Services Inc, Fort Wayne , Director of Business Operations, Executive , Fort Wayne, Indiana
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