PT Customer Experience Manager
Company: Michaels Arts and Crafts
Location: Fort Wayne
Posted on: May 29, 2023
Job Description:
Store - FORT WAYNE-MAYSVILLE RD, INFor nearly 50 years, Michaels
has been the destination where Makers get inspired, learn, shop,
and create. We strive to cultivate an inclusive shopping
environment for all Makers and work environment for all Team
Members, providing a place of belonging and empowering everyone to
bring their creative dreams to life. At Michaels, every Team Member
is encouraged to hone their craft with opportunities for personal
and professional growth. From our Stores and Distribution Centers
to Artistree and our Support Center, our best-in-class team is
passionate about leaving the world a better, more creative place by
contributing to every "make".Michaels is an Equal Opportunity
Employer. We are here for all Team Members and all Makers to
create, innovate and be better together. Deliver a customer centric
shopping experience by managing and delivering effective front-end
operations and expectations. Lead the omnichannel processes.
Maintain store recovery standards to deliver our Brand Promises.
Deliver friendly customer service.
- Assist Store Manager in leading and managing adherence to
Standard Operating Procedures (SOPs) and Company programs to ensure
compliance with applicable laws and requirements; ensure execution
of Company policies and standards; hold them accountable for store
conditions and results
- Ensure all front end policies and procedures are followed;
achieve your KPIs and manage your team to achieve their role
KPIs
- Plan and lead the execution of class and in-store events in
accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor
(RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales
floor and cashier) to achieve results; participate in the
performance management process; support Talent Development of your
team; utilize the leadership competencies for continued
self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner;
remains positive and respectful, even in difficult situations;
promotes commitment to the organization's vision and values;
projects a positive image; and serves as a role model for
others
- Acknowledge customers, help locate the product and provide
solutions
- Participate in the truck unloading and stocking processes to
ensure truck standards are followed and completed within
budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only,
responsibilities also include: leading the delivery of high-quality
custom framing solutions to our customers on time by planning and
managing the completion of the framing workload in partnership with
the Store ManagerOther duties as assignedPreferred
Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
- Retail management experience preferred
Physical Requirements
Work Environment
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and
stretching
- Lifting heavy boxes and accessing high shelves by ladder or
similar equipment
- If you need help performing these essential functions of the
job, please contact your supervisor so that we may engage in the
interactive process with you to determine if a reasonable
accommodation is available.
- Public retail store setting taking care of our customers; all
public areas are climate controlled; some stock rooms may not be
climate controlled; some outdoor work if assigned to retrieve
shopping carts or while unloading trucks; Frame shop contains glass
cutter and heat press; work hours include nights, weekends and
early morningsApplicants in the U.S. must satisfy federal, state,
and local legal requirements of the job. To review a comprehensive
list of benefits, please visit CA, CO, CT, WA, RI and select New
York cities only - To review pay ranges for the position you are
applying for, please visit .
Michaels is committed to the full inclusion of all qualified
individuals. In keeping with this commitment, Michaels will assure
that people with disabilities are provided reasonable
accommodations. Accordingly, if a reasonable accommodation is
required to fully participate in the job application or interview
process, to perform the essential functions of the job, and/or to
receive all other benefits and privileges of employment, please
contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Keywords: Michaels Arts and Crafts, Fort Wayne , PT Customer Experience Manager, Executive , Fort Wayne, Indiana
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