Professional Services Manager - Integrated
Company: Northern Data Systems
Location: Fort Wayne
Posted on: May 6, 2024
Job Description:
Description:Sharetec is looking for a Professional Services
Manager - Integrated to join our team!At Sharetec, we believe in a
people first business. We have the opportunity to make millions of
peoples lives easier by developing innovative solutions for credit
unions and their members to utilize on a daily basis. Not only do
our customers rely on us to deliver powerful technology, but they
also count on us to be a caring partner in their business.As a key
member of our Professional Services team, the Integrated Services
Manager will play a pivotal role in managing and optimizing
integrated services, ensuring the delivery of high-quality
solutions to our credit union and financial institution clients,
and driving an overall bold, powerful, and caring culture within
our Professional Services team. The ideal candidate will have a
financial institution background with an understanding of
professional services, working with 3rd party vendors, integrations
and will have experience managing a Professional Services team to
help them achieve both the long-term goals of the department as
well as their personal career goals.This is a full-time exempt
position with the flexibility to be based as a hybrid employee in
one of three office locations (Fort Wayne, IN; Canfield, OH; Waco,
TX) or fully remote, provided the candidate is based in the
specified states (list provided below). The role involves an
expected travel commitment of up to 20%. The starting salary for
this position is $85,000 - $100,000.Essential duties and
responsibilities will include:
- Lead a Professional Services team of Integrated Specialists,
partnering with PS managers, who are critical in delivering
customer implementations, through onboarding and ongoing
relationships.
- Lead the strategy and vision for the Integrated Services
function, partnering with the PS leadership team to align the teams
direction with the broader mission of the Customer Experience
Group.
- Identify areas for improvement by understanding the underlying
root causes of inefficiencies and partnering with the PS teams to
lead change management.
- Set career objectives with individual contributors and
proactively manage them towards achieving performance objectives
(KPIs) while developing the team members against our core
competencies.
- Lead the advancement of Integrated Services processes by
maximizing efficiency, values, and customer experiences across the
customer lifecycle.
- Ensure attainment of core KPIs - CSAT, billable utilization,
team NPS, and more.
- Act as a point of escalation to ensure prompt resolution of
implementation risks and issues.
- Build strong partnerships across the organizationQualified
candidates should have:
- Bachelors degree in Business, Communications, Information
Technology, or a related field.
- Familiarity with credit union operations, financial
institutions or SaaS experience.
- 3+ Years Management Experience
- 5+ Years Customer facing experience
- Knowledge of industry trends and best practices.Preferred
Qualifications:
- 5+ years Professional Services management experience
- 3+ years integration experience
- Certifications such as Six Sigma, CAPM, PMP or comparable
programs Why Sharetec:Acquired by Evergreen Services group in late
2020, Sharetec is now marching towards rapid growth and expansion
into new markets. We are a team of highly focused and dedicated
individuals who stop at nothing to achieve success no matter how
great or small the challenge; we are also a unique bunch of people
that love to work and play together. We do our best to make fun a
basic part of every day.Sharetec offers a robust benefits package,
including competitive salaries, medical, dental, vision, life and
disability coverage, Paid Time Off (PTO), paid holidays (including
your birthday off!), $1,000 employee referral program, 401(k) and
401(k) matching. We like to put the fun in the funds with
department and company outings like paid food trucks, baseball
games, bowling, and virtual escape rooms.Sharetec is an equal
opportunity employer.REMOTE CANDIDATES: This position is open to
candidates residing in the following states: Arizona, Colorado,
Florida, Iowa, Illinois, Indiana, Maryland, Maine, Michigan,
Minnesota, Mississippi, Montana, North Carolina, New Hampshire, New
Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, South
Carolina, Tennessee, Texas, Utah, Washington, West Virginia,
Wisconsin.Please note that applications from candidates outside of
these states will not be considered for this remote
position.#ZRRequirements:Compensation details: 85000-100000 Yearly
SalaryPI09ec0bc819c3-31181-34396614
Keywords: Northern Data Systems, Fort Wayne , Professional Services Manager - Integrated, Executive , Fort Wayne, Indiana
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