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Service Manager

Company: Stoops Freightliner-Quality Trailer
Location: Fort Wayne
Posted on: June 15, 2019

Job Description:

manager service trucks freightliner commercial truck service


Stoops Freightliner has an opportunity for a Service Manager at our Fort Wayne, Indiana location.‚ ‚ This individual will be responsible for the complete operation of the Service Department. He/she must work with the Fixed Operations Manager to strive to grow the department and make necessary decisions to maintain a profitable Service Department. The Service Manager will direct and coordinate activities concerned with repair and maintenance of diesel engine vehicles, and operation and maintenance of truck service facilities by performing the following duties personally or through subordinate supervisors.


Develop, monitor, and report on performance metrics including revenue, profitability, and efficiency.
Build and grow customer base and relationships.
Respond to customer concerns.
Plan and prepare work schedules and assign employees to specific duties.

Communicate policies, procedures, and company/department goals to employees.
Collaborate with the Training Department to develop skills and competencies of employees.
Assure compliance with safety protocols and procedures.
Demonstrate a high standard of professionalism in representing the Company to employees and customers.

Minimum Requirements Include:

Previous supervisory experience in Truck Service/Service Management a must.
Experience with Procede strongly encouraged
Highly effective verbal and written communication.
Excellent customer service skills and professional demeanor
Ability to establish and maintain effective working relationships with customers, vendors, and employees.
Valid Driver€™s License

We offer a generous benefits package, including health, dental, and vision insurance, 401(k), and paid vacation and holidays.

Affirmative Action/Equal Opportunity Employer €" Qualified women, minorities and people with disabilities encouraged to apply.

Keywords: Stoops Freightliner-Quality Trailer, Fort Wayne , Service Manager, Executive , Fort Wayne, Indiana

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