PPG Call Center RN - Lead
Company: Parkview North Hospital
Location: Fort Wayne
Posted on: January 26, 2023
*This position is eligible for a sign-on bonus.*
* Once fully trained(6months-1 year) -option to be remote*
Assumes responsibility for setting up training of new staff. Works
directly with the PPG Clinical Supervisor, RN and PPG Clinical -
Manager, RN to ensure effective and efficient departmental
operations. Audits and leads the team in the identification of
issues and resolution of flawed processes. Utilizes proactive
problem-solving skills and resources to assure system improvements
to eliminate Access Center errors. Demonstrates a commitment to
customer service and presents a positive, caring and professional
image to patients, physicians, customers and coworkers. Serves as a
professional role model for the department. Must be able to
communicate effectively with multiple departments and positions.
This role will require 50% administrative duties and 50% calls and
Must be a graduate of a School of Nursing. Must complete general
Must have current unrestricted Indiana (Ohio) RN license.
Addendums are required for 0153 Nurse Leader, 0249 Registry RN,
0252 Registered Nurse, 0235 Advanced Registered Nurse, and 0236
Expert Registered Nurse. To view addendums, go to the job
description page on Parkview's intranet.
Minimum of five years' experience as a registered nurse. Minimum of
one-year experience as an RN in a Call Center or Physician Office
setting. Experience in understanding and usage of computers,
Must have excellent verbal and written communication skills. Must
demonstrate the ability to train others. Must demonstrate
analytical skills necessary to research, evaluate, and identify
problem areas and solutions. Must demonstrate organizational skills
necessary to lead several complex issues concurrently. Knowledge of
workflows and standard operating procedures and process improvement
We have everything you're looking for in a career; great
compensation and benefits; skill development and career advancement
programs and more. At Parkview, we are committed to providing
excellent care to each patient within our clinics and medical
practices. The success of this mission begins with care team
members like you.
Benefits: Health benefits, paid time off, employee assistance,
community vendor discounts, payroll deduction options
Sign-on bonus: For certified and uncertified Medical Assistants,
LPN's, and RN's hired in part-time and full-time positions.
Education: Clinical Orientation, tuition assistance, certification
Growth: Parkview's Medical Assistant Advancement Pathway (MAAP)
Culture: World-class teamwork, Personalized health journeys for
co-workers and family members
Keywords: Parkview North Hospital, Fort Wayne , PPG Call Center RN - Lead, Healthcare , Fort Wayne, Indiana
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