Remote Certified Pharmacy Technician - Engagement (12:30PM - 9:00PM)
Company: ExactCare Pharmacy
Location: Ohio City
Posted on: April 24, 2024
Job Description:
ExactCare helps people with chronic conditions and multiple
medications overcome daily challenges to living healthier at home.
Our solutions include at-home clinical pharmacy support and an
easier, safer way to manage medications.
Job Details:
Pharmacy Technicians in our Patient Care Center of Excellence may
hold multiple duties to ensure ExactCare's patients receive quality
care out of their pharmacy services. They will work in a call
center environment, spending their time speaking with patients,
doctors and facilities on the phone.
Job duties and responsibilities will vary from fielding inbound
phone calls, outbound phone work and navigating multiple pharmacy
software systems to supporting the various stages of patient
care/contact. These areas of responsibility will fluctuate based on
organizational needs, allowing the Pharmacy Technician to develop
multiple skillsets.
This is an office (or remote) based, cubicle environment, allowing
the Pharmacy Technician to provide an exceptional over the phone
patient experience. ExactCare provides a fast-paced, high energy
environment, allowing Pharmacy Technicians to excel in many areas
with a focus on phone based pharmacy work.
Responsibilities
- Providing an exceptional customer service experience each day
in a phone based environment.
- Answering a high volume of inbound calls from current patients
and serve as an ExactCare expert to resolve their questions.
- Placing outbound calls to patients to create, maintain or
update their medication profiles.
- Effectively assist with patient questions over the phone.
- Working through current case queues to problem solve for
patient care issues.
- Serving as a liaison between the clinical pharmacists and other
medical professionals on patient's behalf.
- Perform claim adjudication and auditing duties such as prior
authorizations, billing and eligibility checks. Requiring outbound
calls to patients
- Collect on patient balances when patient has an amount due
- Maintaining patient records with strong attention to detail and
confidentiality.
- Utilizing sound drug knowledge to effectively receive
prescription authorizations, clarifications or transfers.
- Accurate retrieval of all prescription information and
verifying through doctor calls.
- Enter a high volume of data; processing prescription
information with speed and accuracy.
- Placing welcome calls to newly on-boarded patients and
establish a trusted point of contact.
- Partner with technicians and pharmacists to ensure that new
patients are successfully on-boarded to ExactCare.
- Performing in a high volume, fast paced environment to support
ExactCare's nationwide patient base.
- Other tasks as required. Skills & Abilities
- Comfortable working in a phone based environment.
- Ability to work independently
- Self-motivated and goal oriented
- Exceptional customer service skills; servicing doctor's office,
pharmacist, and patient needs over the phone.
- Thorough drug knowledge.
- Pharmacy billing knowledge.
- Knowledge of appropriate processes in taking prescriptions,
clarifications and transfers including clear written and verbal
communication.
- Ability to utilize computer equipment, technology and work
within multiple software programs to receive medication
authorizations, clarifications and/or transfers.
- Strong prioritization and organizational skills.
- Maintain a high degree of confidentiality.
- Passion to help people and enrich their lives.
- Ability to overcome objections
- Ability to think critically and document pertinent details in a
world class manner that is compliant with state and federal
regulations.
- Ability to exhibit ExactCare Pharmacy's Core Values in daily
work. Requirements
- Must be 18+ years of age
- High school diploma /GED
- Prior experience in a pharmacy setting
- Certified with the Pharmacy Technician Certification Board
(PTCB) or the National Health Association (NHA) and maintain a
current certificate
- Must maintain a pharmacy technician registration with State
Board of Pharmacy
- Ability to perform in an office based (or remote) setting that
requires sitting at a desk 90% of the time
- Schedule: Monday through Friday 12:30pm to 9:00pm EST
ExactCare provides equal employment opportunity to all qualified
applicants regardless of race, color, religion, national origin,
sex, sexual orientation, gender identity, age, disability, genetic
information, or veteran status, or other legally protected
classification in the state in which a person is seeking
employment. Applicants encouraged to confidentially self-identify
when applying. Local applicants encouraged to apply. Drug-free work
environment. Must be eligible to work in this country.
Keywords: ExactCare Pharmacy, Fort Wayne , Remote Certified Pharmacy Technician - Engagement (12:30PM - 9:00PM), Healthcare , Ohio City, Indiana
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