Operations, All Positions Store# 2373, 944 Coliseum Blvd N., Fort Wayne
Company: First Cash
Location: Fort Wayne
Posted on: April 9, 2021
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Job Description:
Job Category: OperationsRequisition Number: OPERA02679Posted:
2019-12-25 Full-Time Fort Wayne, IN, USAJob DetailsDescriptionAll
Retail Store PositionsYour application may be considered for all
levels of Retail Store Positions including: SALES ASSOCIATE
(PAWNBROKER)This is an entry-level sales position in our pawn store
locations nationwide. The associate partners with the entire staff
by greeting, engaging and interacting with customers in a positive,
professional manner. Previous cash handling experience is required.
Knowledge of jewelry, tools, and electronics is preferred.Our sales
associates ensure high levels of customer service on both the
lending and retail side by greeting, engaging, and interacting with
customers to process sales, loans, and transactions. Our associates
work with all levels of jewelry and general merchandise, as well as
all financial solutions offered to our customers.All associate
positions offer an hourly wage and earn commission based on
productivity.General Duties and Responsibilities:(This is a
representative list of the general duties the sales associate
position may be asked to perform and is not all-inclusive; other
duties may be assigned as needed.)All Sales Associate positions
work directly or indirectly to:*Greet and interact with all
customers to determine their individual needs and recommend
appropriate financial solutions*Perform non-management open/close
procedures*Keep sales floor clean and stocked; maintain display of
merchandise*Perform sales and loan transactions*Handle all cash and
negotiable items in accordance with established policies,
procedures and practices*Answer incoming calls per company
standards*Effectively communicate to customers the legal aspects of
pawn and buy transactions*Communicate effectively with fellow
employees and managers, display respect, and use effective
communication tools*Partner with all employees to create a positive
and memorable customer experienceSTORE MANAGERThis position is
accountable for the day-to-day operations of the store and holds a
high responsibility to lead, coach, and develop store employees.
Previous people management experience is required.ASSISTANT STORE
MANAGERThe position works in partnership with the Store Manager to
promote a positive and productive environment.MANAGER IN
TRAININGThe position works in partnership with the Store Manager to
promote a positive and productive environment. This position may
require participation in an eight-week fast track leadership
development curriculum designed to get you up to speed in the most
efficient way possible.Great store management is essential to any
successful retail organization. An exceptional manager achieves a
hard-working, productive and effective workforce that maximizes
financial goals, reduces costs, and elevates customer relations and
satisfaction.General Duties and Responsibilities:(This is a
representative list of the general duties the store management
position may be asked to perform and is not all-inclusive; other
duties may be assigned as needed.)All Store Management positions
work directly or indirectly to:* Facilitate a customer-centric
environment by engaging customers in a friendly and professional
manner and rapidly addressing any customer issues* Monitor and
assist in the training of Sales Associates (Pawnbrokers) and Cash
Advance Associates so their development meets prescribed Cash
America standards* Recruit top talent and source candidates through
company-prescribed channels* Administer processes and procedures
within the store, which include inventory, managing loans,
merchandising, store presentation, store systems, and corporate
reporting* Evaluate store financial statements and drive
profitability through communication and goal setting* Ensure that
operating standards meet or exceed Cash America standards* Monitor
loan qualification and buy processes to ensure value and integrity
of all loans issued* Complete assigned tasks and training for
self-development* Communicate clearly and precisely to employees to
ensure that all employees understand store mission and profit
objectives* Remain up-to-date on product knowledge* Partner with
Human Resources to administer progressive discipline within
company-prescribed guidelinesRequirements* Minimum 18 years of age*
Entrepreneurial spirit* Strong desire to work successfully as part
of a team* Strong desire to serve customers and work with people*
Ability to multi-task in a fast-paced environment* Should be able
to work in multiple locations as needed* High-energy and welcoming
sales personality* Knowledge of jewelry and general merchandise
preferred* Detail-oriented with strong organizational skills* Solid
written and verbal communication skills* Ability to work
independently with minimal supervision* Excellent work ethic and
strong business sense* Must have the ability to work a flexible
retail schedule, including weekends and holidays* Ability to
accurately handle cash register operations* Computer literate and
able to operate common office machinesPM21 PI133457713
Keywords: First Cash, Fort Wayne , Operations, All Positions Store# 2373, 944 Coliseum Blvd N., Fort Wayne, Hospitality & Tourism , Fort Wayne, Indiana
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