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Customer Service Correspondent

Company: Central Insurance Companies
Location: Van Wert
Posted on: November 26, 2022

Job Description:

Location: Van Wert, OHAs a Customer Services Department team member, you will help fulfil the promise that Central makes to our customers by recognizing, understanding, and responding to the needs of our internal and external customers. We are seeking individuals with a service first mentality and effective communication skills, all while maintaining a high level of attention to details. Providing outstanding customer service when handling calls to and from policyholders, agents, and other internal customers Developing, demonstrating, and applying knowledge of policy, claims, and billing systems Screening and processing automated transactions for policiesWhat your qualifications may look like: Providing outstanding customer service when handling calls to and from policyholders, agents, and other internal customers Developing, demonstrating, and applying knowledge of policy Screening and processing automated transactions for policies Average data entry skills with a high degree of accuracy Will work scheduled shift of 8:00 AM to 4:30 PM EST Monday through Friday Exceptional work ethic Commitment to superior customer service, conflict resolution, and strong problem solving skills Ability to build rapport with each customer, both internal and external, by actively listening and assertively responding to their needs Demonstrate strong interpersonal skills with a collaborative style Ability to communicate effectively and professionally using proper grammar both orally and in writing Effectively prioritize multiple tasks to meet required deadlines and work independently Exercise initiative and judgment while researching and responding to customer inquiries Adapt quickly to change Preferred: Property & Casualty Insurance License Working at Central We pride ourselves on our long history not just the years we've been in business, but the thousands of policyholders we've provided peace of mind to along the way. We've also built a reputation of being one of the top carrier choices for premier agents across the country.None of this came about by chance. It's all because we have a team of employees that works together to deliver the best customer service in the industry. We foster a spirit of collaboration and camaraderie. We celebrate our victories as one while still recognizing individual accomplishments and contributions. And when we see something that needs to be improved upon, we join forces to make the change.In addition, we've built a structure where the customer truly is the focus. We have the systems, workflows and resources in place to offer quick turnarounds that still have a personal touch. This allows our employees to have the tools they need to excel.Our corporate culture is shaped by our shared commitment to excellence and it's guided by "Central Hospitality." In the end, it's all about relationships and you are a major part of that.Job Type: Full-timePay: $16.16 - $17.45 per hourBenefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insuranceSchedule: Day shift Monday to FridayExperience: Customer Service: 1 year (Required)Work Location: One location

Keywords: Central Insurance Companies, Fort Wayne , Customer Service Correspondent, Hospitality & Tourism , Van Wert, Indiana

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