Hotel Front Desk Manager

Company: Quality Inn Fort Wayne
Location: Fort Wayne
Posted on: March 19, 2023

Job Description:

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

Responsibilities:

Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
Handle the front desk budget and order office supplies as needed
Gather financial information and generate occupancy reports for the general manager
Supervise current front desk staff and hire and train new staff to make sure they're providing excellent customer service and implementing hotel policies


Qualifications:

Bookkeeping skills and experience with MS Office a plus
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
Have superb communication skills, management skills, and multitasking skills
Prior hospitality experience of 1 year is required for this position
Applicants must have a high school diploma or GED


About Company:
We are a team of customer-focused, hospitality professionals that strive to provide a great experience for each guest that stays at our hotel! We work as a team to make this happen. We are looking for dedicated, hard-working, reliable, customer-oriented people to join our team.



Quality Inn Fort Wayne is located in the city of Fort Wayne, Indiana.

Keywords: Quality Inn Fort Wayne, Fort Wayne , Hotel Front Desk Manager, Hospitality & Tourism , Fort Wayne, Indiana