Customer Service Representative - 2nd Shift
Company: XPO
Location: Fort Wayne
Posted on: May 28, 2023
Job Description:
Solutions driven success. XPO is a top ten global provider of
transportation services, with a highly integrated network of
people, technology and physical assets. At XPO Logistics, we look
for employees who like a challenge and can communicate effectively
in all situations. We want to leverage your skills and years of
experience to drive positive results while ensuring a bright future
for yourself and XPO. If you're looking for a growth opportunity,
join us at XPO. Pay starts at $19.83
" data-list-defn-props="("> 2nd
Shift, Monday-Friday, 12:00PM-8:30PM As the Customer Service
Representative, you will provide professional customer service to
both internal and external customers, as well as collaborate with
customers and service center personnel to resolve issues. On our
team, you'll have the support to excel at work and the resources to
build a career you can be proud of. Pay, benefits and more. We are
eager to attract the best, so we offer competitive compensation and
a generous benefits package, including extended health benefits
(medical, dental and vision), 401K, life insurance, disability and
more. What you'll do on a typical day:
" data-list-defn-props="("> Bill
shipments pursuant to applicable tariffs and pricing agreements "
data-list-defn-props="("> Recognize and resolve documentation
errors " data-list-defn-props="("> Assist customers with
inquiries, including tracing shipments, rate quotes, tariff
discrepancies and billing and invoicing questions "
data-list-defn-props="("> Perform general clerical duties as
assigned, including answering and directing phone calls, filing,
data entry and billing
" data-list-defn-props="(">
Process over, short and damaged freight and related documentation
for customer resolution What you need to succeed at XPO: At a
minimum, you'll need:
" data-list-defn-props="("> 2
years of customer service experience " data-list-defn-props="(">
Strong computer, typing and 10-key skills
" data-list-defn-props="(">
Experience with Microsoft Office " data-list-defn-props="(">
Availability to work a variety of shifts, including days, evenings,
nights and weekends It'd be great if you also have:
" data-list-defn-props="(">
Transportation experience " data-list-defn-props="("> Excellent
verbal and written communication skills This job requires the
ability to:
" data-list-defn-props="("> Walk
and/or stand for extended periods of time on a loading dock that is
not climate-controlled and may be slippery Be part of something
big. We are proud to be an Equal Opportunity/Affirmative Action
employer. Qualified applicants will receive consideration for
employment without regard to race, sex, disability, veteran or
other protected status. All applicants who receive a conditional
offer of employment may be required to take and pass a
pre-employment drug test.
The above statements are not an exhaustive list of all required
responsibilities, duties and skills for this job
classification.
Review XPO's candidate privacy statement here.
Keywords: XPO, Fort Wayne , Customer Service Representative - 2nd Shift, Hospitality & Tourism , Fort Wayne, Indiana
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