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Senior Systems Administrator

Company: PERRY proTECH
Location: Lima
Posted on: August 7, 2022

Job Description:

Job Description Have you ever wanted to be an employee owner? We are looking for a motivated Senior Systems Administrator to join our team As a Senior Systems Administrator you are responsible for maintaining, designing, and deploying network infrastructure and systems. As a Senior engineer you are responsible for handling escalated technical issues from your team members. You will provide assistance using a variety of remote support platforms as well as on-site when required. You will communicate with the internal client over the phone, email or in person. You will analyze issues based on details provided by internal clients, vendors, and information provided by the previous support representatives. You will research issues to identify and implement an appropriate solution in accordance with documented procedures. You will document all internal client contact noting troubleshooting, resolution, or escalation. You must demonstrate strong customer service skills as you will be assisting co-workers seeking resolution to technical issues. PRIMARY FUNCTIONS: Manage and maintain the following systems / platforms: Hybrid Azure Active Directory Environment Microsoft 365 SharePoint, Teams, Exchange Online, and OneDrive Email Security and Archiving Scale Computing Hyperconverged Clusters Disaster Recovery processes Data backup and restore Cisco Unified Communications platform including Unified Contact Center Express Security and Access Control Platform Video Surveillance Platform Network Infrastructure LAN/WAN/WLAN WebEx VDI (Virtual Desktop Infrastructure) platform Line of Business Application Firewalls Responsible for configuration and deploying new core equipment in conjunction with equipment refresh initiatives. Troubleshoot, problem solve, and coordinate warranty work for broken equipment with vendors. Serve as escalation for issues that require higher level of support or onsite support. Respond to requests for technical assistance in person, via phone, email, or text in a professional courteous manner. Perform remote and onsite remediation through diagnostic techniques and pertinent questions, Maintain detailed product knowledge of all supported products and solutions to support all aspects of our platforms. Log all internal client interactions. Recognizing and escalating issues when additional skillsets are needed. Ensures internal client satisfaction and practices effective client relation skills. Follow up with users to complete the resolution and ensure client satisfaction. Provide training to internal clients and Corporate IT team on products installed. Provide third party vendor management for Managed Service Internal clients. Work closely with the BI Data Analyst Work closely with the Chief Security Officer to maintain network security. BASIC RESPONSIBILITIES: -- Maximize internal client satisfaction by providing exceptional technical support. -- Follow standard call center procedures. -- Communicate and interact with internal clients, service, sales, and administrative staff in a courteous and professional manner -- Lead assigned special projects POSITION QUALIFICATIONS: -- Bachelor---s Degree in Computer Science or related field or equivalent with a demonstrated successful work history. o MCSE or equivalent experience a plus o Software Vendor Certifications are a plus o Field Engineer FE grade 6 o 4 years--- experience in a Help Desk or NOC Proven technical ability in the following: Azure Active Directory and on-premises AD (Active Directory) Microsoft Exchange Online Microsoft SharePoint and Teams Networking Concepts Virtualization Technologies Network Security Exceptional critical thinking and problem-solving abilities Excellent communication skills Excellent time management abilities Keen attention to detail and interest in problem-solving. Ability to know when to escalate issues Accepts responsibility and is accountable for high-quality results Ability to push/pull and/or lift 25/50/75 pounds regularly. -- Must be able to travel to other branches and client locations to provide support as well as for training purposes. Company Description PERRY proTECH is recognized as a leading provider of business technology solutions and products throughout northeastern Indiana, southern Michigan, and north-south-western Ohio. Established by Rex Perry in 1965, PERRY proTECH serves thousands of companies of all sizes in a variety of industries including financial services, health care, manufacturing, legal, education, telecommunications, and utilities. The company offers a wide range of services including multifunction printers, document storage, and retrieval, wireless, VOIP, networked systems/managed IT, and managed print services. We are 100% Employee-Owned. Our 240 team members keep our customers in the center of all we do and have a high degree of involvement in work-level decisions.

Keywords: PERRY proTECH, Fort Wayne , Senior Systems Administrator, IT / Software / Systems , Lima, Indiana

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