Help Desk Analyst
Company: Robert Half
Location: Kalamazoo
Posted on: January 14, 2026
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Job Description:
Job Description Job Description We are looking for a dedicated
Help Desk Analyst to join our team in Kalamazoo, Michigan. This
long-term contract position offers an exciting opportunity to
provide technical support and assistance to ensure smooth
operations within the paper and packaging industry. The role
requires onsite work and involves troubleshooting, setup, and
maintenance of IT systems and equipment. Responsibilities: •
Diagnose and resolve basic IT issues, ensuring minimal disruption
to daily operations. • Perform imaging and configuration tasks for
PCs and laptops to prepare them for use. • Set up and maintain
workstations, ensuring optimal functionality. • Install, configure,
and maintain printers and other hardware, ensuring seamless
connectivity. • Conduct basic troubleshooting for IT systems to
identify and resolve technical issues. • Provide support for
Android and Apple devices, ensuring proper configuration and
usability. • Manage user access and permissions through Active
Directory. • Collaborate on deployment and configuration management
tasks to enhance system performance. • Support Cisco and Citrix
technologies, ensuring efficient network and software operations. •
Offer guidance and assistance with Mac computers and Microsoft
systems.• Proven experience in IT support or help desk roles,
preferably within a similar industry. • Proficiency in working with
Android and Apple devices. • Familiarity with Active Directory for
user and system management. • Expertise in computer hardware setup,
configuration, and maintenance. • Knowledge of Cisco and Citrix
technologies. • Experience with Mac computers and Microsoft
systems. • Ability to perform imaging and configuration tasks for
PCs and laptops. • Strong troubleshooting skills with the ability
to resolve technical issues effectively.
Keywords: Robert Half, Fort Wayne , Help Desk Analyst, IT / Software / Systems , Kalamazoo, Indiana
