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IT Manager

Company: Great Lakes Forest Products, Inc.
Location: Elkhart
Posted on: September 20, 2019

Job Description:

The ITManager will manage the functions of the information technologydepartment. The IT Manager will have a strong focus on the EPICOREsoftware managing all databases, enterprise reporting, and businessintelligence solutions, plus be responsible for setting the standards anddocumentation for our database administration, development and reporting.Primary responsibilities include EPICOR database administration and support,infrastructure management, technical support, production support, capacityplanning, backup recovery and disaster recovery. Using tools such as SQL, SSISand Crystal Reports, you will provide business reports and dashboards to userswithin the company. Thisindividual will be responsible for continuous improvement of the EPICOR ERPsystem, make recommendations on expansion and increased functionality, and actas the Subject Matter Expert for the system. The EPICOR ERP DB Administratorwill work with the organization's managers and process owners to identifyprocesses and practices that can be added, modified or changed. RESPONSIBILITIESINCLUDE:FunctionalSupport of the EPICOR ERP system: -- Perform system monitoring, tuning and troubleshooting,-- Perform system refresh, export/import and database setup.-- Perform daily health check which includes checking backup statusand database logs for any issues.-- Assist with data loads and mass data updates.-- Ensure stability, security, recoverability of the databasessupported.-- Provide off hours systems support as and when required.-- Develop and maintain policies and procedures relating to ERPsystems.-- Manage various EPICOR related projects including systemimplementation and maintenance.-- Responsible for analyzing and implementing EPICOR functionalexpansion and enhancements.-- Responsible for analysis, translation, and defining of businessrequirements. Obtaining approval of requirements, testing, and implementationinto the ERP system.-- Work with various business leaders to create project plans fornew ERP initiatives and then overseeing the full lifecycle of each project toensure consistent success.-- Participate in the review of current business processes anddemonstrate improved processes through the use of standard EPICORfunctionality.-- Provide documentation and workflow analysis support for processimprovement.-- Ensure that all ERP systems are in compliance with SOX, FDA, andISO regulations in addition to any other laws or industry best practices asneeded.ITSupport:-- Follow and Implement policies and procedures regarding ITplanning, acquisition, installation, operation, and modification of all locallyinstalled server hardware and software.-- Monitor the ongoing operations of server environment with manyusers and ensure corrective action, administration, and troubleshooting torestore operational service is accomplished.-- Perform daily assignments related to project execution, systemsmonitoring, and/or coordinating IT systems analysis related to serveroperations and systems life cycle functions.-- Create user accounts Manage individual and group MicrosoftExchange email accounts, public folders, and shared folder permissions andrights.-- Remediate security vulnerabilities. DesiredSkills and Experience-- A Bachelor's degree in Computer Science, Information Technologyor other computer technology related field; advanced degree is a plus-- 5+ year's equivalent experience supporting a large ERP system.-- Experience with EPICOR ERP across various modules is stronglypreferred; other Tier II midmarket applications acceptable-- Including experience with: finance, service, engineering,purchasing, manufacturing, quality, sales, and CRM Modules.-- Experienced with EPICOR vendors and service providers to ensureresolution of any issues or system outages.-- Competent level of understanding of SQL, PL/SQL, and API's.-- Demonstrable skill and ability with Crystal Report Writer, CrystalForms and other report writing programs-- Basic understanding of programming languages.-- Strong interpersonal communication and customer-facing skills.-- Must possess good problem solving skills and excellent writtenand oral communication skills.-- Knowledge of ISO standards and SOX requirements as well as othermanufacturing regulations as they relate to ERP systems.-- Ability to work independently or in a collaborative teamenvironment.-- Must be flexible with work hours to be able to support system maintenanceand other off hour activities.-- Proficiency with Microsoft Office products.-- Ability to work under pressure to meet deadlines, bothindependently and as a team member.-- Knowledge of, or experience with Windows Admin would be a plus.-- Manufacturing and Service Company experience a plus.-- Experience with configured products a plus.

Keywords: Great Lakes Forest Products, Inc., Fort Wayne , IT Manager, IT / Software / Systems , Elkhart, Indiana

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