Director of Operations Fulfillment
Company: Numotion
Location: Fort Wayne
Posted on: July 1, 2025
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Job Description:
By joining Numotion, you will be a part of the nations leading
provider of Complex Rehabilitation Technology. Numotion is helping
thousands of people with individually configured, medically
necessary mobility products and services. From manual and powered
wheelchairs to disposable medical supplies that serve unique
medical and functional needs, we are improving the lives of people
with disabilities by enabling them to actively participate in
everyday life. Maintaining our standing as the industry leader in
CRT comes from having a workforce with a diverse mix of minds,
backgrounds and experiences, and we are committed to cultivating an
inclusive work environment based on open dialogue, active listening
and ongoing definitive actions. Supervises: Production/Assembly
Technicians, Warehouse Technicians, Seating Technicians,
Shipping/Receiving Technicians, Courier/Delivery Technicians
Summary of Responsibility: The Director of Operations Fulfillment
assumes responsibility for effective and timely shipping/receiving,
inventory, assembly, and delivery at the local level. Coordinates
and manages the efforts of the branch personnel to ensure the
provision of quality customer service while maintaining safe and
efficient operations. Essential Functions: Leads and directs order
fulfillment team, assuring a prominent level of customer
satisfaction and retention. Responsible for hiring, developing,
coaching and performance management of staff. Oversees all
warehouse activities including shipping/receiving, physical
inventory, product returns, and availability of clean rental/demo
equipment. Provides all required inventory reports within the
assigned territory. Provides insights and action plans to improve
operations being measured. Works cross functionally to coordinate
equipment procurement and delivery, to ensure quality and timely
provision of service. Partners with cross functional leaders for
delivery planning of equipment orders to maintain order processing
efficiency and deliver revenue goals. In conjunction with all other
Numotion departments, addresses and resolves escalations in the
timeframes outlined in procedures. Ensures quality to increase
customer satisfaction and improve turnaround times. Assures
distribution routes are effectively scheduled and managed. Leads
and implements Numotion best practices and drives universal
operational processes within the territory. Utilizes reporting
database to optimize business outcomes. Assures direct reports
effectively supports the needs of internal and external customers
Ensures all activities and operations are carried out in strict
compliance with company and government processes/regulations.
Performs other related duties as assigned. Required Qualifications
and Competencies: A Bachelor’s degree in a related field or an
equivalent combination of education and related experience may be
considered. Minimum of five years of operational work experience.
Minimum of two years of supervisory experience, including leading,
mentoring and/or coaching. Must possess a valid State Driver’s
License, and acceptable driving record. Must be willing and able to
travel frequently across geographical zone locations. Preferred
Qualifications and Competencies Knowledge of complex rehab
equipment and products Demonstrated technical or mechanical
knowledge Basic understanding of financial reporting Experience in
or exposure to healthcare management Demonstrated ability to thrive
in a matrixed environment, working with cross functional team
members to achieve shared goals. Proven prior ability to act as a
change agent and leading the acceptance of change within a rapidly
changing environment. Knowledge of MS Word, Excel, PowerPoint, and
Outlook Ability to effectively utilize technology and learn and
adapt to innovative technology environments Prior experience with
physical inventory and remote inventory management Leadership
Principles: Results oriented – focuses on setting and achieving
challenging goals. Forward thinking – connects trends and
underlying factors to actions. Urgency – resolves issues quickly.
Compassionate – shows understanding and concern for others.
Simplifies – breaks down problems into easily addressable parts. At
Numotion, we offer competitive compensation packages, including
medical, dental and vision insurance, short-term and long-term
disability, a 401k, and life insurance. Numotion is an equal
opportunity employer. We strive for a workplace that reflects the
communities we serve and do not tolerate discrimination against our
employees, customers, and partners regardless of ethnicity,
disability, gender identity, sexual orientation, religion, age,
citizenship, marital or veteran status. Numotion is a drug-free
workplace. Candidates are required to pass a drug test before
beginning employment.
Keywords: Numotion, Fort Wayne , Director of Operations Fulfillment, Logistics, Transportation & Drivers , Fort Wayne, Indiana