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Helpdesk Tool Generalist (Security Clearance required)

Company: Raytheon
Location: Fort Wayne
Posted on: December 5, 2019

Job Description:

Support the SAS IT Engineering Solutions team with helpdesk support for a variety of Engineering (software, systems, electrical, mechanical) applications. This position will be the front line contact with engineers across a wide range of programs and locations in Raytheon, and will handle requests ranging from installation support and license server access to tool outage diagnostics. Requests requiring additional support will be managed and routed to tool subject matter experts. This person will be a key team member helping the organization deliver service excellence around the following activities: Help Desk ---break-fix--- incidents, Help Desk SW requests, Knowledgebase solution management, Help Desk metrics generation, and Tier 1 solution implementation.Required Skills:Minimum of 1 year help desk experienceStrong communication, customer service and organization skillsGood Problem solving skills and ability to solve application problems with minimal domain knowledgePrior experience with help desk incident management software for dispositioning ticketsAbility to work and collaborate in virtual environment where team members are not co-located.Must be a U.S. citizen capable of obtaining a DoD secret clearance.Ability to multi-task, to support multiple customers, and to work within specific schedule and cost constraintsDesired Skills:2 years engineering tools support experiencePrior experience with ServiceNow or iSupport help desk SWKnowledge of help desk processes and procedures are a plus1-2 years engineer tool support experienceExperience generating documentation/tooling aids and instructing othersAbility to learn new skills and knowledge in a constantly changing environmentEducation Required:--4 year college technical degree or equivalent work related experience--Desired progress toward 2 or 4 year Engineering degreeThis position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization. 147179Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Keywords: Raytheon, Fort Wayne , Helpdesk Tool Generalist (Security Clearance required), Other , Fort Wayne, Indiana

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