Medical Customer Service

Company: Creative Financial Staffing
Location: Fort Wayne
Posted on: January 12, 2021

Job Description:

In this role, you will... * Answer inbound customer payment calls. For non-payment calls, provide entry-level troubleshooting and redirecting of calls when appropriate. * Coordinate with internal departments to conduct research and resolve account discrepancies. * Follow all call center standard operating procedures and propose basic enhancements. * Manage cash application induction work as assigned, making outbound calls to customers as needed to ensure complete resolution. * Ensure all customer calls are clearly documented. * Work on special projects as assigned by manager. * Perform other duties as assigned. We are looking for candidates with... * 2+ years of Insurance Industry experience (preferred). * 2+ years of Call Center experience. * 2+ years of Customer service experience. * Ability to maintain complete confidentiality and discretion in business relationships with customers and agents. * Ability to deal effectively and collaborate with all employees and external business contacts while conveying a positive, service oriented attitude. * Strong organizational and communication skills (interpersonal, written and electronically). Including good listening skills. * Attention to detail with a quality focus. * Ability to work well in a team environment. * Highly motivated, adaptive and able to manage multiple priorities. * The ability to demonstrate and share depth of knowledge and skills regarding business systems and processes. Click here to apply online

Keywords: Creative Financial Staffing, Fort Wayne , Medical Customer Service, Other , Fort Wayne, Indiana