Medical Customer Service
Company: Creative Financial Staffing
Location: Fort Wayne
Posted on: January 12, 2021
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Job Description:
In this role, you will... * Answer inbound customer payment
calls. For non-payment calls, provide entry-level troubleshooting
and redirecting of calls when appropriate. * Coordinate with
internal departments to conduct research and resolve account
discrepancies. * Follow all call center standard operating
procedures and propose basic enhancements. * Manage cash
application induction work as assigned, making outbound calls to
customers as needed to ensure complete resolution. * Ensure all
customer calls are clearly documented. * Work on special projects
as assigned by manager. * Perform other duties as assigned. We are
looking for candidates with... * 2+ years of Insurance Industry
experience (preferred). * 2+ years of Call Center experience. * 2+
years of Customer service experience. * Ability to maintain
complete confidentiality and discretion in business relationships
with customers and agents. * Ability to deal effectively and
collaborate with all employees and external business contacts while
conveying a positive, service oriented attitude. * Strong
organizational and communication skills (interpersonal, written and
electronically). Including good listening skills. * Attention to
detail with a quality focus. * Ability to work well in a team
environment. * Highly motivated, adaptive and able to manage
multiple priorities. * The ability to demonstrate and share depth
of knowledge and skills regarding business systems and processes.
Click here to apply online
Keywords: Creative Financial Staffing, Fort Wayne , Medical Customer Service, Other , Fort Wayne, Indiana
Click
here to apply!
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