Customer Care Specialist - Bilingual

Company: Intellectual Technology, Inc.
Location: Fort Wayne
Posted on: February 23, 2021

Job Description:

Job Description: The ITI Customer Care Call Center provides 24/7 assistance to its customers across the United States and Canada. As a Customer Care Associate, you will serve as a direct point of contact for customers to ensure their inquiries and concerns are resolved fairly and effectively. You will demonstrate ownership by instilling confidence through clear, professional communication and timely issue resolution. Responsibilities :

• Bilingual (Spanish)
• Answers inquiries from customers about services and programs offered by ITI
• Explain processes and procedures for loading, and changing material associated with various self-service terminals
• Performs research to respond to customer inquires
• Provides accurate, timely information meeting the customer's needs through problem resolution
• Escalates customer issues or concerns to next level support and/or management as appropriate
• Maintains customer confidentiality while complying with privacy regulations
• Professional and solution oriented
• Learn, retain, and apply information about programs and services
• Comprehension of virtual assistance
• Remotely access equipment to resolve hardware and software issues
• Dispatch field technicians
• Strong verbal and written communication skills
• Ability to multi-task and navigate through multiple systemsRequirements:
  • 1-3 years of experience, preferable in a customer service environment
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Ability to work with others in a team environment
  • Demonstrates the ability to use sound judgement and discretion regarding confidential information
  • Demonstrates ability to work in a fast-paced environment
  • Demonstrates strong interpersonal skills with a collaborative style
  • Demonstrates strong organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
  • Demonstrates solid relationship management skills with internal and external customers (e.g. management, peers, colleagues, customers, etc.)
  • A demonstrated track record of consistently meeting and/or exceeding performance expectations
  • Possesses a bias for action and avoids workplace distractions
  • Drives tasks to completion
  • Minimum High School diploma/GED or Associate's Degree in lieu of required experience
    
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Keywords: Intellectual Technology, Inc., Fort Wayne , Customer Care Specialist - Bilingual, Other , Fort Wayne, Indiana