Office Manager

Company: Heritage Home Care
Location: Lima
Posted on: June 12, 2021

Job Description:

INTRODUCTION

Heritage believes each employee makes a significant contribution in enhancing the quality of life for our clients and enabling the success of the organization. Employee contributions are not limited by assigned job responsibilities. Therefore, this job description is designed to outline essential functions, qualifications, and job scope, but not to limit the employee to the identified responsibilities. It is Heritage's expectation that each individual will be flexible in offering their services to ensure the highest quality of care to our clients.

POSITION SUMMARY

The Office Manager is a part of the leadership team and responsible the overall day to day operations of each Branch. The Office Manager will work closely with the Clinical Manager and/or Administrator to ensure compliance to all payer COPs and compliance with the company processes and procedures.

ESSENTIAL FUNCTIONS

• Heritage (operated by HCF Management Inc.) exists to care for our clients, such that, regular attendance and punctuality are essential to provide quality care.
• Commitment to HCF Family of Companies Vision, Values, and Purpose
• Must be in good physical condition as the position requires the ability to stand on one's feet throughout the day.
• Must be able to complete performance requirements independently while using good judgment as well as have the ability to harmoniously work with others.
• Must be able to read, write and understand the English language.

QUALIFICATIONS

• High School Graduate or GED
• Excellent computer skills and working knowledge of Microsoft office programs
• Medical terminology
• Basic office skills
• Ability to work independently with minimal supervision
• Good people skills and professional appearance
• Exceptional communication skills with focus on quality patient care and customer satisfaction
• Is flexible, cooperative, team player in fulfilling all obligations

RESPONSIBILITIES

• Promote exemplary customer service to physicians, facility personnel, patient and patient family at all times.
• Maintains clinical records, including tracking of documentation required for billing within agency timelines.
• Runs reports for the Clinical Manager and/or Administrator to monitor branch operations.
• Review of all contracted therapy invoices for accuracy on a timely basis
• Acts as a branch spokesman and representative to the clients
• Assist Clinical Manager and/or Administrator with the coordination and completion of all branch related proper onboarding and new hire orientation.
• Assists with assigned human resources duties.
• Organize and facilitate interdisciplinary team meetings.
• Maintenance of home health aide schedules.
• Assist with answering of phones and providing back-up for other administrative positions in the branch.
• Maintains confidentiality with employee, client, and company sensitive information in compliance with all regulatory requirements including HIPAA.
• Complies with accepted professional standards and practices.
• Performance other duties as assigned by Administrator.

Keywords: Heritage Home Care, Fort Wayne , Office Manager, Other , Lima, Indiana