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Quality Engineering Technician

Company: Altra Holdings, Inc.
Location: Columbia City
Posted on: June 12, 2021

Job Description:

Job Description

The Quality Engineering Technician will assist, when necessary, the Warranty Technician in the evaluation of customer warranty returns to determine the cause of failure. However, the primary function of the position is to report evaluation findings to Customer Service, Quality Manager, Operations Manager, and Account Managers. This reporting will be in various and evolving forms depending on the audience, but will often require the slicing, stratifying, and charting of data. Additionally, this position is expected to report on, and assist in, the development of warranty evaluation metrics and standard work.

Essential Duties and Responsibilities

* Weekly reporting of warranty evaluation metrics. * Assist in creating, improving, and maintaining a warranty visual management system in the warranty evaluation area. * Enter warranty evaluation data into the appropriate digital formats for all customers. * Communication of evaluation data to Customer Service Representatives and Account Managers, when requested. * Analyze failure modes, using various methods, for the purpose of continuous improvement of manufacturing/customer processes. * Confer with engineers, technicians, and others to understand difficult to diagnose failure modes and assist to improve manufacturing processes, when applicable. * Unbox returned clutches. * Evaluate clutches and reporting. * Disposal of evaluated clutches and packaging. * Maintain a clean, orderly work area consistent with plant 5S standards.

Keywords: Altra Holdings, Inc., Fort Wayne , Quality Engineering Technician, Other , Columbia City, Indiana

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