Quality Engineering Technician
Company: Altra Holdings, Inc.
Location: Columbia City
Posted on: June 12, 2021
The Quality Engineering Technician will assist, when necessary,
the Warranty Technician in the evaluation of customer warranty
returns to determine the cause of failure. However, the primary
function of the position is to report evaluation findings to
Customer Service, Quality Manager, Operations Manager, and Account
Managers. This reporting will be in various and evolving forms
depending on the audience, but will often require the slicing,
stratifying, and charting of data. Additionally, this position is
expected to report on, and assist in, the development of warranty
evaluation metrics and standard work.
Essential Duties and Responsibilities
* Weekly reporting of warranty evaluation metrics. * Assist in
creating, improving, and maintaining a warranty visual management
system in the warranty evaluation area. * Enter warranty evaluation
data into the appropriate digital formats for all customers. *
Communication of evaluation data to Customer Service
Representatives and Account Managers, when requested. * Analyze
failure modes, using various methods, for the purpose of continuous
improvement of manufacturing/customer processes. * Confer with
engineers, technicians, and others to understand difficult to
diagnose failure modes and assist to improve manufacturing
processes, when applicable. * Unbox returned clutches. * Evaluate
clutches and reporting. * Disposal of evaluated clutches and
packaging. * Maintain a clean, orderly work area consistent with
plant 5S standards.
Keywords: Altra Holdings, Inc., Fort Wayne , Quality Engineering Technician, Other , Columbia City, Indiana
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