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National Service Dispatch Assistant

Company: EMCOR Group, Inc.
Location: Fort Wayne
Posted on: June 12, 2021

Job Description:

Job Title: National Service Dispatch Assistant

About Us: Shambaugh & Son L.P., a wholly-owned indirect subsidiary of EMCOR Group, Inc., is a customer-driven, single-source, self-performing construction/engineering firm. We specialize in the Design-Build method of construction resulting in fast-track delivery of the project improvements to our customers. We are one of the largest specialty contractors in the U.S. and the only one with all eight M.E.P (Mechanical, Electrical, Process, Automation, Refrigeration, HVAC, Plumbing, and Fire Protection) design and installation capabilities in-house. We perform more than $800 million of construction projects per year with over 2,700 employees throughout 50 states from our home office in Fort Wayne, Indiana.

Our success has been driven by our ability to attract and retain dedicated, knowledgeable and seasoned professionals to become part of the Shambaugh team, as we continue to build on our 90+ year Shambaugh success story.

At Shambaugh, we recognize people as our most important resource and it is our mission to produce the industry's highest level of quality services and productivity on every project in order to develop repeat customers, maximize return on investment, and provide professional growth opportunities for people in the organization.

Job Summary: You will be responsible for performing a wide variety of customer service/dispatching and administrative duties required to bill, receive, screen, record, prioritize, assign, and close customer requests for technical support and inspections.

Essential Duties and Responsibilities:

  • Assist National Service ITM Operations Coordinator with any needs as requested
  • Responsible for assisting with scheduling, billing and dispatch to different branch offices for National Service Sales & Agreements
  • Utilize Accounting system to pull Work Order Numbers, Agreements, and run Job Costs
  • Utilize Building Reports, Inspection Software to schedule and deliver reports to customers electronically
  • Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently
  • Enter service request information in the service system while customer is on the phone and provide reasonable estimated time of arrival (i.e. morning or afternoon)
  • Reassign work as needed to manage customer's expectations, making judgements based on current workloads and priorities.
  • Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements
  • Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports
  • Always maintain confidentiality of customer and employer information
  • Dispatch Service Partners / Sub Contractors as needed
  • Assist with National Warranty Issues as needed
  • Perform other duties as directed


  • This position requires a proficiency in computer usage above basic Microsoft Office & Windows Skills. Must be tech savvy
  • Must be able to type 100 words per minute and be efficient in the use of computers
  • Experience with AS400 / Trueline accounting system a plus.
  • Must be able to retrain training in an organized fashion to be successful
  • Good understanding of Excel Spreadsheets and Creating of Tables.
  • At least 1 year of scheduling or dispatching experience
  • Dispatching or scheduling experience with Technicians, Project Managers, etc.
  • Proven experience in multi-tasking and doing several difficult tasks at once - incoming calls, scheduling, internal personnel, emails, tracking down information, etc.
  • Must posses strong organizational skills
  • Must be organized, self-motivated and a strong work ethic
  • Professionalism in email and over the phone
  • Work hours minimum of 7:00AM - 4:00PM

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Shambaugh is deeply committed to a policy of equal employment opportunity for all its job applicants and employees. We seek to employ qualified persons in all job classifications and to administer all personnel actions affecting our employees without discrimination on the basis of race, color, religion, sex, pregnancy, age, national origin, sexual orientation, gender identity, political ideology, ancestry, or genetic information. Individuals with a disability, disabled and other protected veterans and any other characteristic protected by applicable law will be given the fullest consideration for employment in positions for which they are qualified. We also are committed to making reasonable accommodations for qualified individuals with a disability as well as abiding by any and all state and local laws, which in addition to the above prohibit discrimination in any form.

Keywords: EMCOR Group, Inc., Fort Wayne , National Service Dispatch Assistant, Other , Fort Wayne, Indiana

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