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Patient Access Team Lead - Emergency Department

Company: Community Health System
Location: Fort Wayne
Posted on: January 15, 2022

Job Description:

Job Description
Patient Access Team Lead - Emergency Department - Performing Audits for all Registration and Developing continued Education for current employees.
Under the leadership of assigned Patient Access management provides guidance on a day-to-day basis to patient registration staff in the performance of all job duties related to the patient registration process. Fulfills responsibilities of assigned staff on an ongoing basis including receiving, collecting and recording information from patients in order to complete registration for hospital services. Coordinates admissions process and communicates with physician offices, nursing and other service areas to promote timely and accurate registration process. Verifies insurance benefits, obtains pre-authorization/pre-certification when necessary, assesses need/eligibility for financial assistance, collects applicable co-pays and/or deductibles. Provides support in assisting patients and family members with resolution of all their financial needs by establishing payment arrangements or financial assistance determination. This includes bank loans, payment-in-full settlements, Medicaid eligibility assistance and charity application processing. Promotes patient satisfaction, serving as a liaison on behalf of hospital and patient. Requires leadership, group cohesion and communication skills promoting team achievement. Staffs department as part of the registration team, responsible for call-in staffing, bringing issues to management for review. Responsible for promoting patient satisfaction.
Equal opportunity employer

Keywords: Community Health System, Fort Wayne , Patient Access Team Lead - Emergency Department, Other , Fort Wayne, Indiana

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