Manual Operations Process Associate

Company: The Medical Protective Company
Location: Fort Wayne
Posted on: June 24, 2022

Job Description:

Meet MedPro Group. We're an industry-leading Berkshire Hathaway insurance company with a passion for our clients and our team. We are hundreds of professionals with varied backgrounds and experience levels who came together to achieve one goal: protecting those who have made it their mission to serve and care for others. Never considered the insurance industry before? We think you should.

In this role, you will---

* Provide operational support and servicing to RRG and Specialty business segments supported by Manual Ops, ensuring timely issuance of policies, endorsements, and other service requests.
* Ensure team accuracy related to manual production tasks, including but not limited to: policy and endorsement issuance, credentialing and COI, entry of new business and/or renewal data into a mainframe, entry of high volume mid-term transactions into a mainframe in support of existing accounts, reconciling system generated reports against the imaging system to ensure all work items are current, and system testing and reporting.
* Be accountable for administrative tasks, including but not limited to: scanning, indexing documentation, mailing, faxing, and filing.
* Maintain and provide metrics on accuracy/volumes of routine processing items utilizing appropriate tracking sheets.
* Support functional areas as needed and as requested by supervising manager.

We are looking for candidates with---

* BA/BS degree preferred or equivalent experience.
* Proven ability to work independently and as part of a team; effectively learning new tasks.
* Excellent organizational and communication skills.
* Strong attention to detail maintaining high levels of accuracy.
* Capacity to thrive in a high volume environments requiring personal organization, multitasking, & regular reprioritization with short turnaround time on items of high impact.
* Demonstrated ability to problem solve, exercising good judgment in escalation to management.
* Strong computer skills, with experience in using Outlook, Word, Excel, Imaging, and Oasis.

Why MedPro?

MedPro Group's mission is built on a century-old legacy of protecting those who protect others. From our roots in our hometown of Fort Wayne, Indiana, we've worked diligently to become the nation's premier healthcare liability coverage provider, currently insuring more than 300,000 customers. With that growth, we've built a significant presence in all 50 states. Our team works across the country to provide the best strategies to mitigate risk and preserve the reputations of those who have entrusted their good name to us. That passion - built on a foundation of a culture that values uncompromised integrity, obsessive client focus, great teamwork, and a long-term mindset - makes MedPro a preferred employer that many call their career home.

General:

MedPro Group is an Equal Opportunity Employer.

Keywords: The Medical Protective Company, Fort Wayne , Manual Operations Process Associate, Other , Fort Wayne, Indiana