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Scheduling Associate

Company: Creative Financial Staffing LLC
Location: Fort Wayne
Posted on: June 25, 2022

Job Description:

Healthcare Scheduling We are seeking a Patient Access Unit Representative to join our team! You will be responsible to schedule patients as well as performing customer service functions to efficiently move patients through our specialty medical practice.Job Description:

  • Answer incoming calls for all assigned clinics and operate call center platforms
  • Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.
  • Determine calls with urgent needs and complete transfer to clinic staff
  • Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.
  • Researches patient requests in the medical record and provides information to patient or other entity.
  • Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls Preferred Qualifications:
    • 1+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.
    • Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.
    • Knowledge of Windows based system, word processing software, spreadsheet software, telephony platforms, clinical and non-clinical EMR, and ability to utilize multiple applications at once #JUNE2CFS2022

Keywords: Creative Financial Staffing LLC, Fort Wayne , Scheduling Associate, Other , Fort Wayne, Indiana

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