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Pharmacy Support Rep

Company: Spectraforce Technologies Inc
Location: Ohio City
Posted on: September 24, 2022

Job Description:

Job Title: Pharmacy Support Rep Monday to Friday 8:30 - 5:30 PM EST Duration: 3 Months Description --- Primary Call Center contact for pharmacies, patients and medical professionals. Programs typically consist of pharmaceutical brand-initiated payment assist solutions such as co-pay cards or vouchers. Call Center Representatives are responsible for fielding requests such as: direct patient reimbursements, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Principal Accountabilities: --- A Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center. --- Quickly assesses the user's issue and provides first level support for problem resolution. --- Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area. --- Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary. --- Works under moderate supervision and typically reports to the Customer Service Supervisor. Minimum Education & Experience: --- We require candidates to have a minimum Call Center background of 3 + years. --- HIPPA certified, or experience in claim processing preferred. --- Bi-lingual (English/Spanish) preferred. Job Requirements:Must- Haves (Hard Skills)- Computer Skills- Call Center Experience- Pharmacy Tech Experience (MUST HAVE)

Keywords: Spectraforce Technologies Inc, Fort Wayne , Pharmacy Support Rep, Other , Ohio City, Indiana

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