Customer Solutions Specialist (Hybrid Schedule)

Company: Parts Town
Location: Fort Wayne
Posted on: November 26, 2022

Job Description:

See What We're All AboutAs the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change---and if you know a few jokes, that puts you on the top of our list.Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, fourteen years in a row and the Crain's Fast 50 list nine times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace in 2020 and 2021.If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!PerksParts Town Pride - check out our virtual tour and culture!Quarterly profit-sharing bonusHybrid Work scheduleTeam member appreciation events and recognition programsVolunteer opportunitiesMonthly IT stipendCasual dress codeOn-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expensesAll the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.The Job at a GlanceThe Customer Solution Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!A Typical DayTake a high volume of inbound calls (50-70 per day) and a handful of emails while delivering an exceptional customer experience (from your first call of the day to your last!)Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.Effectively collaborate with customers, manufacturers, and internal departments regarding the customer's needsTo Land This OpportunityYou have at least 1 year of experience in a face to face or over the phone customer service roleYou exhibit stellar organizational & computer skillsYour ability to multi-task knows no boundsYou get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)You know MS Office; you may not be a master but you're on your wayYou have a genuine positive, outgoing, team spirited, one-for-all personalityYou're an all-star communicator, fluent in written and verbal English - Bilingual (English + Spanish) is a major plus!You exemplify the Parts Town core values: Safety, Integrity, Passion, Courage, Innovation, and Community!You're available to work an 8 hour shift between the hours of 8:00 AM - 8:00 PM (CST) Monday through FridayAbout Your Future TeamOur team is truly a family unit, we like each other---a lot! We work hard and play hard together, every day. Whether it's a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, comic books, cats or baking we can't wait to get to know you!Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

Keywords: Parts Town, Fort Wayne , Customer Solutions Specialist (Hybrid Schedule), Other , Fort Wayne, Indiana