Hotel Front Desk Clerk

Company: Quality Inn Fort Wayne
Location: Fort Wayne
Posted on: January 25, 2023

Job Description:

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities:

Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Mitigate customer complaints as needed
Bookkeeping: keep accurate records of all hotel guest account information
Work with the housekeeping staff to ensure rooms are ready for new guests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information


Qualifications:

Well-versed in taking telephone calls and handling stressful situations
1+ year of hotel industry experience or related job preferred
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
High school diploma, GED, or equivalent
Exhibits working knowledge of Microsoft Office and reservation management systems


About Company:
We are a team of customer-focused, hospitality professionals that strive to provide a great experience for each guest that stays at our hotel! We work as a team to make this happen. We are looking for dedicated, hard-working, reliable, customer-oriented people to join our team.



Quality Inn Fort Wayne is located in the city of Fort Wayne, Indiana.

Keywords: Quality Inn Fort Wayne, Fort Wayne , Hotel Front Desk Clerk, Other , Fort Wayne, Indiana