Service Advisor

Company: Harley-Davidson of Fort Wayne
Location: Fort Wayne
Posted on: March 16, 2023

Job Description:

6315 Illinois Rd., Fort Wayne, IN 46804SERVICE ADVISOR

Excellent Pay Plan and Great Benefits!Walk-in Applicants are Welcome!Harley-Davidson of Fort Wayne is always looking for great people to come and join our Team. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.Harley-Davidson of Fort Wayne is looking for a dedicated, career-minded Service Advisor who understands the motorcycle business and works well with people. Our dealership group is a fantastic business opportunity for those who seek future Management growth within the company, as well.We offer:

• Excellent pay plan!
• Bonuses are earned from Data Capture, H-D Visa Sales, Bike Sales and Referrals
• Health, Dental, Vision and Disability Insurance
• Life Insurance
• Employee discounts
• 401(k) retirement plan with match we invest in our team!
• 5-day week
• We are a growing organization with room for advancement!
• We offer training paid by the dealership through Harley-Davidson University!Major Duties and Responsibilities:Service Consulting for New & Pre-Owned Vehicle Sales:
  • Enhance the value of the new and pre-owned vehicle sales process through personalized Service, Maintenance, and P&A consulting.
  • Follow the steps of the "C.U.S.T.O.M." Sales Process effectively to ensure satisfied Guests and increased sales.
  • Present the features and benefits of all service, parts and accessories that may meet Guests needs.
  • Show each customer advantages of H-D products over competing brands.
  • Follow procedures to ensure timely and proper completion of all paperwork.
  • Coordinate ordering, delivery and installation of desired parts and accessories between the Parts, Service and Sales Department to meet the customer's expectations.
  • Support and encourage use of the Parts Department for purchase of consumable parts and accessories that are not to be installed at the dealership.
  • Build and maintain relationships with current Guests, working with them to maintain and customize their bikes as an ongoing, never-ending process.
  • Identify key P&A opportunities with current Guests, including scheduled maintenance and special events.
  • Present the features and benefits of all services, parts and accessories that may meet Guests needs.
  • Show each Guest advantages of H-D products over competing brands.
  • Follow procedures to ensure timely and proper completion of all paperwork.
  • Coordinate ordering, delivery and installation of desired parts and accessories between the Parts, Service and Sales Department to meet the customer's expectations.
  • Support and encourage use of the Parts Department for purchase of consumable parts and accessories that are not to be installed at the dealership.Parts and Accessories and Installation Sales:
    • Maintain the computerized inventory control system along with net profit objectives which eliminate the possibility of "lower than anticipated" profits.
    • Support cross-selling General Merchandise, HOG memberships, F&I products, extended warranty & service contracts etc. with all new and pre-owned vehicles.
    • Work effectively with other departments to ensure smooth customer flow through the dealership.
    • Support and encourage use of the Parts Department for purchase of consumable parts and accessories that are not to be installed at the dealership. Guest Service and Satisfaction:
      • Greet Guests immediately, in a courteous and friendly manner.
      • Handle telephone transactions quickly and courteously.
      • Supporting the Sales Department as needed to ensure the delivery to customer is an "EVENT" which endears the customer to the dealership.
      • Contact Guests using mailing lists, ticker files & personal follow-up to encourage additional sales and ensure customer satisfaction.
      • Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrating our commitment to "Make Things Right".
      • Attending training sessions to keep current with parts and accessories features and benefits as well as sales processes and sales department issues.
      • Maintain positive relationships with Guests, employees, General Manager and Dealer PrincipalMaintain Resources:
        • Maintain a paper and electronic portfolio for all machines to include pictures, a retail cost and listing of labor and parts, dyno sheets for any performance upgrade, and a customer testimonial for the work performed.
        • Maintain by model a paper and electronic package menu of popular upgrades, work with parts manager to create menu pricing of similar components.
        • Maintain a paper and electronic log of all contacts.
        • Maintain a paper and electronic appointment log for prospects.
        • Maintain Follow up.
        • Maintain an electronic log of all work in process with promise times, price quotes, RO, Invoice, and PQ #'s as required.Commitment, Qualifications and Requirements:
          • Treat all employees and guests fairly, courteously, with dignity and respect.
          • Remain current with all sales department training available by reviewing appropriate online PHD's & P.A.C.E. and attending seminars, workshops, and other related training programs assigned by the Service Manager.
          • Training achievement of Staff, Professional and Master Level Recognition Professional Status through HDU.
          • Be prompt and available for flexible scheduling.
          • Be honest and fair in all business dealings.
          • Meet or exceed sales targets on a regular basis.
          • Continually learn more about the products that are available. Stay current on motorcycle trends and selling features.
          • Excellent communication skills and demonstrated "closing skills".
          • Knowledge of Harley-Davidson Motorcycle parts and accessories and experience with fitment and style issues.
          • Knowledge and experience with Sales of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
          • Demonstrated attention to detail and outstanding follow-though skills.
          • Ability to efficiently use the Dealer Track System, Microsoft Outlook, Word and Excel.
          • Must be able to balance and move a 600+ lb. Motorcycle
          • Adhere to the hours as per schedule
          • A resume must be uploaded, and online assessment completed for immediate consideration.
          • Must be authorized to work in the U.S. without sponsorship and be a current resident.
          • Must pass pre-employment testing to include background checks, MVR, and drug screen.
          • Don't have your motorcycle endorsement? No worries, we will pay for you to take our award-winning Riding Academy course right here at the dealership. Qualified applicants will receive consideration for employment without discrimination because of sex, marital status, race, color, creed, national origin, age, or the presence of a non-job-related handicap.

Keywords: Harley-Davidson of Fort Wayne, Fort Wayne , Service Advisor, Other , Fort Wayne, Indiana