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Customer Service Representative-SAFETY Tethered- Within 50 miles of Ft. Wayne, IN

Company: Teleperformance USA
Location: Fort Wayne
Posted on: March 16, 2023

Job Description:

Category : Customer Service/Support
-DOING BUSINESS WITH PEOPLE, FOR PEOPLE.Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. -Your ImpactOur customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Your Responsibilities

  • Handle and carefully respond to all customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive
  • Appropriately communicate with customersJob Description:
  • Ensuring drivers remain compliant with Federal and company regulations
  • Maintain driver's profile to ensure all documents are current (Physicals, TCN, Driver's License, MVR, Logs, etc)
  • Answer inbound phone calls from drivers or moving agents
  • Provide log counseling to drivers, as needed
  • Make outbound phone calls
  • Communicate to customers via e-mail
  • Process documents in the system appropriately -Additional Skills:
  • Knowledge and understanding of Microsoft applications
  • Knowledge of basic Federal DOT regulations
  • Knowledge of Company Safety System
  • Customer Service (Phone & Email) -What We're Looking for
    • 6 months customer service experience minimum
    • Over 18 years of age
    • Ability to type 25 wpm
    • High School Graduate or GED
    • Comfort with desktop computer system
    • Proven oral & written communication skills -What We Prefer
      • 6 months Call Center experience
      • Logical problem-solving skills
      • Availability to work various shifts
      • Ability to use Windows operating systems
      • Organization and work prioritization skills -Being One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. - -Teleperformance is an Equal Opportunity Employer

Keywords: Teleperformance USA, Fort Wayne , Customer Service Representative-SAFETY Tethered- Within 50 miles of Ft. Wayne, IN, Other , Fort Wayne, Indiana

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