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Client/Customer Support Assistant

Location: Fort Wayne
Posted on: March 20, 2023

Job Description:

We are seeking two Customer Support Assistant's to join our team! You will be responsible for helping customers by providing product and service information.

Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty.

In this position you will work as a member of a team of professionals responsible for providing benefits and financial products to help clients protect their homes, cars, lives and retirement incomes. Our team members perform a fundamental role in servicing clients, supporting agents and building strong relationships with the community.

Responsibilities: -

Provide information about the products and services

Troubleshoot and resolve event issues and concerns

Provide customer support and handling customer inquiries

Document and update customer records based on interactions

Generating quotes, processing payments & reporting claims

Provide customer support and handling customer inquiries

Develop and maintain a knowledge base of the evolving product and services offerings

Conducting policy reviews and providing details on updates

Providing excellent client service

Relationship building with new and existing clients

Keywords: IMMEDIATE HIRE, Fort Wayne , Client/Customer Support Assistant, Other , Fort Wayne, Indiana

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