Customer Care Coordinator - Hybrid

Company: Numotion
Location: Fort Wayne
Posted on: May 25, 2023

Job Description:

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

JOB PURPOSE:

The Customer Care Coordinator is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive customer experience. This role is responsible for ensuring all orders are processes accurately and quickly aiming for customers' needs to be met.

KEY RESPONSIBILITIES:

• Answers incoming calls, handles incoming faxes and fields any inquiries as appropriate.
• Efficiently processes new orders intake.
• Schedules evaluations and equipment adjustments with referrals and clients.
• Uploads order files for ATPs (sends documents to ATPs for evaluations, confirms evaluations, checks in in the uploads after the evaluation).
• Requests, collects, and reviews order documents to include Functional Mobility Evaluation (FME), Letter of Medical Necessity (LMN), and chart notes.
• Keeps the team abreast with order processing status.
• Tracks equipment to ensure receiving before scheduled delivery.
• Coordinates with clients (once equipment is approved) delivery.
• Communicates with clients matters related to coverage, deductibles and any financial responsibility they might have.
• Conducts research of related equipment on vendor websites.
• Collects and process payments for out-of-pocket amounts.
• Reconciles deliveries and moves order to billing.
• Contacts clients for medical documents if the document collector is unable to obtain what is needed.
• Provides monthly delivery forecasts.
• Handles all physical mailouts such as no contact letters and copies of delivery paperwork to clients.
• Maintains doctors and therapists contact and any other related information.
• Performs other related duties as assigned.
  The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.
  
  LEADERSHIP PRINCIPLES BEHAVIORS:
  
  • Urgency
  • Decisive
  • Results oriented
  • Personable

Keywords: Numotion, Fort Wayne , Customer Care Coordinator - Hybrid, Other , Fort Wayne, Indiana