Sr Property Claim Rep
Company: Westfield
Location: Ohio City
Posted on: May 25, 2023
Job Description:
Sr Property Claim Rep
Employee Status: Regular
Schedule: Fulltime
Location: Hybrid in Westfield Center, OH, or open to remote if
outside of the Northeast, OH area.
You're ready to make your mark where people care about each other.
Where your work is meaningful. And where your unique perspectives
are welcome. Think about joining Westfield, a company focused on
what's most important - the people behind our policies.
Westfield was founded in 1848 by a small group of hard-working
farmers who believed in the promise of the future and the power of
the individual. Today, as one of the nation's leading property and
casualty (P&C) companies, we remain true to their vision and
are dedicated to making a positive difference in our customers'
lives.
Responsibilities;
- Coverage/Investigation/Liability - Determines whether proper
coverage exists for the type of claim assigned. Investigates
thoroughly to obtain relevant facts concerning all aspects of the
claim, such as coverage, liability, legal climate, potential
exposure, and damages, and makes decisions, where appropriate, on
claim resolution. Monitors ongoing case development for
appropriateness.
- Damages - Determines the value of the physical damage of
property, automobiles, or injuries through use of appropriate
tools. Obtains all necessary documentation to support claim
evaluation. Recognizes claim file exposures and escalates
appropriately.
- Communication - Maintains effective and ongoing communications
with insureds, claimants, agents, attorneys, other insurance
companies, representatives, vendors, and company personnel.
- Customer Service - Ensures customer service excellence.
Responsible for the customer and agent experience associated with
assigned claims.
- Reserving/Reporting - Establishes and reviews proper reserves
for each claim based upon thorough investigation, evaluation, and
experience. Completes appropriate reports so that the current
status of the claim is clearly documented at all times.
- Negotiation/Settlement - Within decision making authority,
negotiates timely and appropriate settlements with insureds,
claimants, vendors, attorneys, and other insurance companies.
Refers claims exceeding authority to appropriate leader or complex
claims specialist with recommendations.
- Leader Assistance - May assist and direct office staff at Unit
Leader direction.
- Coach/Mentor - May provide technical guidance and assistance to
lower level associates and other functional areas.
- Travel - Travels occasionally to participate in special
assignments, training, storm duty and/or travel between office
locations. Qualifications;
- 5 or more years' experience adjusting property claims.
- Experience negotiating claims and handling conflict.
- Experience using a claims management system e.g. Guidewire or
diary management system to accurately document file
activities.
- Experience using Xactimate or other property estimating
software.
- Strong verbal, written, and interpersonal communication skills
with the ability to interact with all levels of the company.
- Experience with Microsoft Windows, Outlook, and Excel or
transferable software packages.
- Holds and maintains appropriate adjuster licensing and
certification(s) in assigned territories and will obtain additional
licensing based upon business needs.
- Insurance industry designation such as AIC, SCLA, CPCU,
etc.
- Bachelor's Degree or commensurate experience.
- Physical essential functions: ability to work 40 hours in an
office environment (sitting, standing, on a computer, etc.),
operate office related technology (computer, phone, etc.), travel
as required.
Westfield offers a Total Rewards program that focuses on
compensation, benefits and wellness, and includes perks like
401(k), pension plan, annual incentive, education reimbursement,
flex-time, onsite fitness center and casual dress. Work/life
balance, recognition, and learning and career development are all
part of a rewarding career with Westfield.
Westfield cares about relationships. We pay attention to the
details and embrace what each employee brings to the mix. If you
are talented in your profession but also care about people -
whether you're just starting out or have decades of experience - we
want to talk with you. Learn more about current opportunities at
www.westfieldinsurance.com/careers.
We are an equal opportunity
employer/minority/female/disability/protected veteran.
#LI-PB1 #LI-Remote
Keywords: Westfield, Fort Wayne , Sr Property Claim Rep, Other , Ohio City, Indiana
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