Scheduling Representative

Company: Parkview Health
Location: Fort Wayne
Posted on: May 28, 2023

Job Description:

Meet Jami, Parkview's PPG Call Center Manager.

Summary

Our Parkview Patient Access teams work to connect our patients with the right services in the right place at the right time.

As a part of the PPG Scheduling team, the Scheduling Representative will work in a call center environment at the Patient Access Center to accurately:

• Schedule for physician consults and/or outpatient procedures following defined scheduling protocols.
• Communicate with physician offices, patients, nursing units and ancillary departments regarding scheduling procedures, appointments and coordination of tests.
• Conduct professional patient interviews, to include obtaining medical history, demographics, and financial information.Education
  Must be a high school graduate or the equivalent with GED. Medical terminology preferred.
  
  Experience
  Prefer one year experience in healthcare setting, call center, or clerical position, including experience using Microsoft Office applications.
  
  Requires a minimum of two years customer service experience.
  Other Qualifications
  • Must have good verbal and communication skills.
  • Must be able to demonstrate general computer skills.
  • Must have excellent verbal and written communication skills.

Keywords: Parkview Health, Fort Wayne , Scheduling Representative, Other , Fort Wayne, Indiana