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Scheduling Representative

Company: Parkview Health
Location: Fort Wayne
Posted on: May 28, 2023

Job Description:

Meet Jami, Parkview's PPG Call Center Manager.


Our Parkview Patient Access teams work to connect our patients with the right services in the right place at the right time.

As a part of the PPG Scheduling team, the Scheduling Representative will work in a call center environment at the Patient Access Center to accurately:

  • Schedule for physician consults and/or outpatient procedures following defined scheduling protocols.
  • Communicate with physician offices, patients, nursing units and ancillary departments regarding scheduling procedures, appointments and coordination of tests.
  • Conduct professional patient interviews, to include obtaining medical history, demographics, and financial information.Education
    Must be a high school graduate or the equivalent with GED. Medical terminology preferred.

    Prefer one year experience in healthcare setting, call center, or clerical position, including experience using Microsoft Office applications.

    Requires a minimum of two years customer service experience.
    Other Qualifications
    • Must have good verbal and communication skills.
    • Must be able to demonstrate general computer skills.
    • Must have excellent verbal and written communication skills.

Keywords: Parkview Health, Fort Wayne , Scheduling Representative, Other , Fort Wayne, Indiana

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