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Front Desk Supervisor

Company: HOMEWOOD SUITES
Location: Fort Wayne
Posted on: July 13, 2019

Job Description:

We are seeking a Front Desk Supervisor for our Homewood Suites Ft Wayne, IN location. If interested, please apply today!The Front Desk Supervisor is responsible for supervising the guest services team to ensure completion of essential duties necessary for an efficient Front Desk operation.Responsibilities Will Include But Not Be Limited ToRespond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.Attend daily and monthly rooms meetings.Participate in required M.O.D. program as scheduled.Work at front desk, concierge, and bell desk as appropriate. Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments.Work closely with accounting on follow-up items, i.e., returned checks, rejected credit cards, associate discrepancies, etc.Ensure staff greet and welcome all guests approaching the Front Desk in accordance with PAH SOP's.Ensure implementation of all PAH policies and house rules. Understand hospitality terms.Assist in preparation of revenue and occupancy forecasting.Ensure correct and accurate cash handling at the front desk.Ensure that associates are, always, attentive, friendly, helpful and courteous to all guests, managers and other associates.Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores. Monitor all V.I.P.'s, special guests and requests.Review daily guest services work and activity reports generated by Night Audit.Be familiar with all Brand Rewards programs and offers.Basic QualificationsHigh school education, GED, or equivalent experience.Minimum 3 years of experience working in guest services is required with at least one of those in a supervisory role.Outstanding management, organization, communication and leadership skills.Highly organized and detail-oriented.Must be able to abide by the company appearance standards and compliance with the designated uniform.Must be able to work any shift, weekends, holidays, and special events, as needed.Must have employment eligibility in the U.S.Physical RequirementsBasic office skills, experience with personal computer & Microsoft Office, general office equipment.Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.Must be able to lift to 50 lbs. and work most shift in a standing position.Must have a valid driver's license from the applicable state. PAH Management is proud to be an Equal Opportunity Employer (M/F/D/V)For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.Management is a fast-growing unique company hospitality industry. We take pride in creating memorable experiences for our associates, guests, ownership and our communities. We care for people so they can be their best! Care is in the heart of what we do. To learn more visit us at

Keywords: HOMEWOOD SUITES, Fort Wayne , Front Desk Supervisor, Other , Fort Wayne, Indiana

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