Relationship Mgr I - BB
Company: PNC Financial Services Group
Location: Fort Wayne
Posted on: July 14, 2019
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a Relationship Manager I
- Business Banker within PNC's Commercial Banking organization, you
will be based in Fort Wayne, IN PNC Business Bankers provide cash
flow solutions to businesses with annual sales from $1 million to
$5 million. As a trusted advisor within a fast-paced, dynamic
environment you will leverage your business acumen to facilitate
cash flow conversations with clients and prospects. Additionally,
you will manage the on-going sales cycle to optimize the cash flow
of our business customers so they can achieve their goals. PNC's
targeted small business segments are Retail, Agricultural,
Healthcare, Manufacturing, Professional Services, Wholesale and
Women in Business. As a Relationship Manager in Business Banking
you will develop and cultivate Center of Influence (COI)
relationships to meet and exceed sales goals and business
objectives. You will work with internal services partners to
on-board and expand the business portfolio.
- Handles relationship management activities with new and/or
existing clients in a book of business to grow sales, revenue and
market share with relevant sales goals. Typically works with
clients with basic levels of risk and complexity of needs.
Generally works with higher degree of supervision.
- With direction, acquires and/or expands and retains client
relationships to generate revenue and deepen share of wallet.
Handles the origination, financial analysis, negotiation and
documentation of credit and non-credit products and services.
- Manages risk/return and drives quality for new and/or existing
clients. Actively identifies and mitigates different types of risk,
such as regulatory, reputational, operational and credit
- Focuses on client opportunities by providing ideas and insights
based on an understanding of the client's needs and their financial
well-being. Focuses on increasing client engagement and
- Builds an effective network of internal and external
relationships, such as community and industry relationships, to
actively acquire new clients and/or expand existing clients and
enhance the client experience. Focuses on bringing entire bank to
the client by presenting the full range of PNC's products and
services. Leverages reporting and sales tools to proactively
identify and successfully convert sales opportunities.
- As defined with the business, demonstrates ability to analyze,
evaluate and mitigate credit risk by utilizing knowledge of credit
fundamentals and internal credit policies.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
CompetenciesBusiness Acumen Knowledge, insight, and understanding
of business concepts, tools, and processes that are needed for
making sound decisions in the context of the company's business;
ability to apply this knowledge appropriately to diverse
Client Relationship Management Knowledge and ability to determine
and satisfy client needs and maintain a partnering relationship
during engagements; includes influencing, communicating,
presenting, facilitating, managing and developing others.
Customer Experience Management. Implements the strategies and
techniques used to ensure that customers have a positive experience
with the organization and its products and services at every touch
Decision Making and Critical Thinking Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive
Effective Communications Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Prospecting. Knowledge of prospecting principles, processes and
skills; ability to identify and engage potential customers in the
market. Build relationships and create opportunities. Plan,
strategize and target the right industries. Create value
propositions with impact.
Selling. Applies knowledge of banking products and services to meet
customer needs and enable them to achieve their financial goals.
Identifies prospecting approaches to identify potential customers
and create opportunities to sell financial solutions and ideas to
Tech Savvy Advise, educate and engage clients on a variety of
technological tools and resources allowing them to explore
solutions to achieve their goals and financial well being.
Pursues opportunities for continuous learning to obtain knowledge
and build on ability to use technology tools, such as mobile tools
and digital wallets.
Roles at this level typically require a university / college
degree, with 3+ years of relevant / direct industry experience.
Certifications are often desired. In lieu of a degree, a comparable
combination of education and experience (including military
service) may be considered.
Disability Accommodations Statement
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
Keywords: PNC Financial Services Group, Fort Wayne , Relationship Mgr I - BB, Other , Fort Wayne, Indiana
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