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Service Technician

Company: Leaffilter
Location: Bryan
Posted on: August 6, 2022

Job Description:

nAt Leaf Home, people are at the heart of everything we do, and weve crafted a team of the very best to ensure we make a difference. Our brands, including LeafFilter Gutter Protection, Leaf Home Water Solutions, Leaf Home Safety Solutions, and Leaf Home Enhancements, invest in our commitment to make each home safer and more livable. In additinnon to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work as well as a multi-recipient of Top Workplaces. From free benefits to people-focused committees like the Womens Committee, Diversity &nInclusion Committee, and VetConnect, we are dedicated to making Leaf Home a great place to work every day because who doesnt want a job they can look forward to?nnCome grow your career with us! nn* Big company with a family-owned feel YOU are important to us, and weve built a culture youll love.nnn* Recognized as a top Ohio and US workplace by The Plain Dealer, Energage, and Great Place to Work.n* Job security we have locations throughout the U.S. and Canada, and were not done growing!n* Inclusion, sustainability, and reliability are at the core of our culturen* Veterans' resources available to help transitioning service members find a new rhythm.nnn* Dedicated to providing resources and encouragement for employee growthnnPosition Summary: The Service Technician is responsible for servicing previously installed gutter protection system at customers home based on established service ticket requests.nnThis individual will provide outstanding customer service in the course of service repairs, inspections, etc.nnEssential Duties and Responsibilities:n* Perform necessary services onsite based on logged service ticket and onsite inspectionn* Communicate to local office and/or service department on completed services and/or issues in the fieldn* Services may include the following: * Gutter Protection: pitch correction, caulking, basic soffit and fascia repairs, and partial reinstallation, etc.nnn* Home Safety: bath and shower caulking, panel replacement, stairlift adjustments, wet-space fixtures, etc.nnn* Water: system resets and adjustments, plumbing connections, fixture replacement, partial reinstallation, etc.n* Home Enhancements: window caulking, molding/trim, bucking, cabinet refacing, door realignment, etc.nn* Log services performed in service ticket system accurately and timelyn* Proactively engage with customers to provide an outstanding customer service experiencen* Follow established job site safety rules, OSHA guidelines and company safety policies and proceduresn* Must be comfortable ascending and descending ladders of varying heights to perform services.nnn* Must hold a valid driver's license.nnn* Frequent travel in assigned local regionn* Performs other duties as assigned by supervisornnExperience and Minimum Qualifications:n* High School Diploma or equivalent.n* Experience in remodeling, home improvement, other basic constriction services or related fieldn* Active and valid drivers licensen* Reliable truck, van or SUV that can carry laddersn* Multi-height and adjustable ladders (28+ feet in height)n* Functioning tools to include drills, speed square, saw or grinder, etc.nnn* Some positions may require additional tools to complete onsite servicesn* Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without dropping the ball.nnn* Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a roll up your sleeves and today not tomorrow mentality.nnn* Apply active listening skills through the ability to comprehend information presented and respond thoughtfully.n* Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.nnn* Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.n* Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.nnn* Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customers needs at the forefront of every interaction.n* Ability to communicate effectively, to recognize, understand, and manage ones own emotions as well as others, and foster positive working relationships across all levels of the organization.nnn* Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for ones own actions, performance, and decisions.nnn* Familiarity and comfort using ladders of various heights.n* Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).n* Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.nng., H1B status).nnPreferred Knowledge, Skills, Abilities or Certifications:n* Prior experience in gutter and gutter protection system installationn* Prior skilled trades experience in plumbing, electric, and/or carpentryn* Prior experience in residential home improvement in areas such as walk-in tubs, one day baths, kitchen refacing, replacement windows, stairlifts, and/or water filtration systemsnTravel Requirements:n* More than 50% domestic travel required.nnnnOvertime/Additional Hours Requirements:n* May be requested to work overtime on evenings and weekends dependent on business need.nnnPhysical Requirementsn* Normal Office Environment and Field Office/Manufacturing/Construction Environment n* Performs indoor work in a climate-controlled environment and outside work in varying temperatures and climates.n* Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.nnnnnAre We Your Company?nFocused On Growth nLeaf Home is dominating the home improvement industry as we continue to grow. We work hard and play harder. For us, we strive to be better than the best and we want you to join in our success!nnWith offices across the U.S. and Canada, our team is diverse and strong. From marketing to sales, installation, and service, we have the best team, right along with the best home solutions. We are committed to our employees growth, which we demonstrate by:n* Innovating, Always: Leaf is focused on providing cutting edge solutions, both for employees and customersn* Partnering With Our Customers: Building strong and trusted relationships is at the core of everything we don* Empowering Employees: Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environmentn* Supporting Our Communities: Home is where the heart is, and we in turn strive to give back to the communities that our customers and employees call homenWhat do we offer?nnn* Industry-leading compensation packagen* Fully paid Medical, Dental, and Vision benefits after 90 daysn* 401k Savings Plann* Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programsn* Childcare benefits to support familiesn* Endless opportunity for growth and advancement.nnJust ask our current employees!nnnnnOther perks you need to know about: n* Employee assistance program get 24/7 support in areas including legal, financial planning, and counseling.nnn* Employee discount marketplace enjoy discounts on thousands of products, from cars to local attractions.n* Gym membership compensation your insurance will help cover the cost of your gym membership!nnn* Groups like Vet Connect &nthe Womens Committee to help you get involved and to provide resources for your success nnLeaf Home Awards and Accolades: Leaf Home has been recognized as a top workplace by The Plain Dealer, is a multi-year recipient of Top Workplaces USA by Energage, and has been Certified by Great Place to Work.nnA few of our brands have also earned accolades, including: n* LeafFilter and Leaf Home Safety Solutions have ranked on the annual Remodeling 550 listn* Leaf Home, LeafFilter, and Leaf Home Safety Solutions have been recognized on Qualified Remodeler magazines Top 500 listn* Leaf Home is a Smart Culture Awards honoree for its employee-focused culturen* Leaf Home is recognized as a growth leader on both the Inc.nn5000 and Inc. 5000 Regionals.nnDiversity and Inclusion StatementnLeaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer.nnWe strive to create an environment that embraces differences and fosters inclusion.nnEqual Opportunity StatementnLeaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).nnnnby Jobble

Keywords: Leaffilter, Fort Wayne , Service Technician, Professions , Bryan, Indiana

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