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Customer Care Technician

Company: Intellectual Technology, Inc.
Location: Fort Wayne
Posted on: November 26, 2022

Job Description:

Shift: Friday, Saturday, Sunday, Monday and Tuesday 11am-8pm (Off Weds/Thurs)

This position offers a $1,000 quarterly bonus

Job Description:

Intellectual Technology, Inc. (ITI) is a leading provider of innovative, on-demand software solutions for motor vehicle agencies, providing the ability to securely service customers when and where they want to be met. By using ITI's solutions, motor vehicle agencies can help shorten wait times, control inventory, increase revenues and reduce fraud. Our core beliefs of integrity, trust, and innovation are at the heart of everything we do.

ITI offers competitive pay, along with a low-cost high-benefit insurance plan. Within 90-days of employment, you will be eligible for one of the best benefits packages with the lowest cost to the employee in the market: Medical, Dental, Vision, Life, STD, LTD, and 401k.

The ITI Customer Care Call Center provides 24/7 assistance to its customers across the United States and Canada. As a Customer Care Associate, you will serve as a direct point of contact for customers to ensure their inquiries and concerns are resolved fairly and effectively. You will demonstrate ownership by instilling confidence through clear, professional communication and timely issue resolution.

Job Duties:

Answers inquiries from customers about services and programs offered by ITI
Explain processes and procedures for loading, and changing material associated with various self-service terminals
Performs research to respond to customer inquiries
Provides accurate, timely information meeting the customer's needs through problem resolution
Escalates customer issues or concerns to next level support and/or management as appropriate
Maintains customer confidentiality while complying with privacy regulations
Serve customers in a professional and solution oriented manner
Learn, retain, and apply information about programs and services
Have a comprehension of virtual assistance
Remotely access equipment to resolve hardware and software issues
Dispatch field technicians
Possess strong verbal and written communication skills
Have the ability to multi-task and navigate through multiple systems

Qualifications:

Minimum of a High School diploma/GED or Associate's Degree in lieu of required experience
1-3 years of experience, preferably in a customer care environment
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to work with others in a team environment
Demonstrates the ability to use sound judgement and discretion regarding confidential information
Demonstrates ability to work in a fast-paced environment
Demonstrates strong interpersonal with a collaborative style
Demonstrates strong organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
Demonstrates solid relationship management skills with internal and external customers (e.g. managements, peers, colleagues, customers, etc.)
A demonstrated track record of consistently meeting and/or exceeding performance expectations
Possesses a bias for action and avoids workplace distractions
Drives tasks to completion%855198%

Keywords: Intellectual Technology, Inc., Fort Wayne , Customer Care Technician, Professions , Fort Wayne, Indiana

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