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PPG Capacity Op Analyst-Phones

Company: Parkview Health
Location: Fort Wayne
Posted on: July 15, 2019

Job Description:

Summary Translates Avaya phone data trends and measurements into actionable operations changes. Provides strategies, options and alternatives for improving agent/nurse phone productivity within the Access Center or Parkview care settings. Provides the Director of APT with input and opinion on phone policies or standard operating procedures (SOP) that will support patient access. The position will continuously monitor available metrics to ensure that established protocols/standards provide a positive patient experience. Education Bachelor's degree in business, healthcare or related field required. Experience Minimum of two years experience within a call center or equivalent experience managing a phone system with multiple users employing current phone technology to improve the customer experience. Previous experience with Avaya and Epic preferred. Able to demonstrate strong analytic and presentation of data skills.

Keywords: Parkview Health, Fort Wayne , PPG Capacity Op Analyst-Phones, Professions , Fort Wayne, Indiana

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