Service Representative

Company: The Colonial Group
Location: Fort Wayne
Posted on: September 25, 2022

Job Description:

Job Summary:The Service Representative responsibilities include supporting Parts office operations not limited to those mentioned below. To be successful in this role, applicants should have excellent organizational skills, the ability to multitask quickly, anticipate and use forethought, prioritizing tasks to meet the needs of the company, and our customers. Provide exceptional customer service, including company representatives and management support as part of our Team to help ensure all daily procedures run smoothly. Essential Duties and Responsibilities include the following. Other duties may be assigned. Tactfully and effectively manage conflict in stressful situationsExcellent negotiation skill to enhance strong relationships with customersProvides excellent customer service to external and internal customersReceives phone and email orders and processes them for the administrative groupProvides service order quoting, both in and outside the Navision ERP systemSupports administrative group through education and answering questionsWorks with other departments as required, ensuring the smooth and timely processing of service ordersInitiates Design Drawing Requests for EngineeringWrites detailed notes of phone calls regarding ordersUses Navision ERP system to enter quotes and service ordersSchedules and support the team of service technicians with correct parts, customer/representative contacts, and supporting/installation drawingsMaintains meticulous service records that support instant and accurate recall of service and parts history via serial number with consistent verbiage. Responds after hours to customers, representatives, and service technicians, supporting service technicians in the field some weekendsOccasionally initiates the processing of customer credit applicationsEducation and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and

Keywords: The Colonial Group, Fort Wayne , Service Representative, Sales , Fort Wayne, Indiana