Customer Service Representative-SAFETY Tethered- Within 50 miles of Ft. Wayne, IN

Company: Teleperformance USA
Location: Fort Wayne
Posted on: March 16, 2023

Job Description:

Category : Customer Service/Support DOING BUSINESS WITH PEOPLE, FOR PEOPLE.Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. Your ImpactOur customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Your ResponsibilitiesHandle and carefully respond to all customer inquiriesProvide excellent customer service through active listeningWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactiveAppropriately communicate with customersJob Description:Ensuring drivers remain compliant with Federal and company regulationsMaintain driver's profile to ensure all documents are current (Physicals, TCN, Driver's License, MVR, Logs, etc)Answer inbound phone calls from drivers or moving agentsProvide log counseling to drivers, as neededMake outbound phone callsCommunicate to customers via e-mailProcess documents in the system appropriately Additional Skills:Knowledge and understanding of Microsoft applicationsKnowledge of basic Federal DOT regulationsKnowledge of Company Safety SystemCustomer Service (Phone & Email) What We're Looking for6 months customer service experience minimumOver 18 years of ageAbility to type 25 wpmHigh School Graduate or GEDComfort with desktop computer systemProven oral & written communication skills What We Prefer6 months Call Center experience Logical problem-solving skillsAvailability to work various shifts Ability to use Windows operating systemsOrganization and work prioritization skills Being One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer

Keywords: Teleperformance USA, Fort Wayne , Customer Service Representative-SAFETY Tethered- Within 50 miles of Ft. Wayne, IN, Sales , Fort Wayne, Indiana