Inside Sales Representative
Company: Superior Essex
Location: Fort Wayne
Posted on: September 20, 2023
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Job Description:
The candidate MUST live in the Fort Wayne, IN area as this is
NOT a remote position. Essential Functions/Duties: Provide world
class service to Essex Brownell Customers by providing one call
resolution to customer issues, processing, timely and accurate
entry of orders, follow-up, and information on products and product
alternatives. Inside Sales Representatives will work with customers
to manage their accounts, up-sell to meet customer needs and Essex
Brownell sales goals, and liaise with other departments to ensure
100% customer satisfaction. ---Initiate outbound calls for
pre-qualified sales growth opportunities ---Receives and processes
complex customer orders and inquiries. ---Retrieves and processes
PO's and RFQ's from EDI, customer portals, and websites ---Offer
one call resolution for any issues that may arise (stock check,
tracking info, copper price) ---Provides quotes, pricing,
availability and schedule information within established guidelines
---Suggests additional and/or alternative products as a solution to
customer needs and to meet internal sales goals ---Serves as a
communication link between customer, Outside sales staff, and
Customer Support Center to assure responsiveness ---Develop and
maintain customer quotations, records and files ---Utilize to
maintain current communications and to support sales targeting
initiatives ---Possesses product knowledge and a willingness to
learn about the product lines REQUIRED knowledge/skills/abilities
and other minimum qualifications: ---Associates Degree in business
or related field or equivalent experience ---Familiarity with
Distribution ---Customer Focused individual ---Outstanding
professional communications Skills (telephone and e-mail)
---Adaptability to new structures, process or procedures ---Urgency
sense ---High level of organization skills ---Quality focused
---Process improvement minded ---Demonstrated analytic approach to
problem solve ---Implementing abilitiesEqual Opportunity Employer
Minorities/Women/Protected Veterans/Disabled
Keywords: Superior Essex, Fort Wayne , Inside Sales Representative, Sales , Fort Wayne, Indiana
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here to apply!
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