Inside Sales Representative

Company: Superior Essex
Location: Fort Wayne
Posted on: September 20, 2023

Job Description:

The candidate MUST live in the Fort Wayne, IN area as this is NOT a remote position. Essential Functions/Duties: Provide world class service to Essex Brownell Customers by providing one call resolution to customer issues, processing, timely and accurate entry of orders, follow-up, and information on products and product alternatives. Inside Sales Representatives will work with customers to manage their accounts, up-sell to meet customer needs and Essex Brownell sales goals, and liaise with other departments to ensure 100% customer satisfaction. ---Initiate outbound calls for pre-qualified sales growth opportunities ---Receives and processes complex customer orders and inquiries. ---Retrieves and processes PO's and RFQ's from EDI, customer portals, and websites ---Offer one call resolution for any issues that may arise (stock check, tracking info, copper price) ---Provides quotes, pricing, availability and schedule information within established guidelines ---Suggests additional and/or alternative products as a solution to customer needs and to meet internal sales goals ---Serves as a communication link between customer, Outside sales staff, and Customer Support Center to assure responsiveness ---Develop and maintain customer quotations, records and files ---Utilize to maintain current communications and to support sales targeting initiatives ---Possesses product knowledge and a willingness to learn about the product lines REQUIRED knowledge/skills/abilities and other minimum qualifications: ---Associates Degree in business or related field or equivalent experience ---Familiarity with Distribution ---Customer Focused individual ---Outstanding professional communications Skills (telephone and e-mail) ---Adaptability to new structures, process or procedures ---Urgency sense ---High level of organization skills ---Quality focused ---Process improvement minded ---Demonstrated analytic approach to problem solve ---Implementing abilitiesEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Superior Essex, Fort Wayne , Inside Sales Representative, Sales , Fort Wayne, Indiana