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Customer Service Rep (Call Center)

Company: Teleperformance
Location: Fort Wayne
Posted on: February 14, 2019

Job Description:

Customer Service Rep (Call Center) 5001 US-30, Fort Wayne, IN 46818 Teleperformance USAis hiring for experienced and entry level Call Center Representatives to provide Customer Service and Technical Support on behalf of our clients inFort Wayne!Previous customer service experience is preferred, but an outstanding work ethic and strong drive to succeed is a must! Duties/ResponsibilitiesResponsible for all customer inquiries and questionsProvide excellent customer service at all timesFollow up to customer inquiries by taking specific action in a timely mannerTroubleshoot website problemsEnter data from customers into various software programsAppropriately communicate with upset customers to resolve their inquiriesThrive as a team player in a fast-paced, high-energy, change-oriented environmentParticipate in additional training courses when neededPerforms other related duties and assignments as required and as assigned by supervisors QualificationsMust be at least 18 years of ageHigh School Graduate or GEDPossess a high level of ProfessionalismLogical problem-solving skills and ability to multi-taskAbility to use Windows operating systems and navigate between various windowsProven oral and written communication skillsMust have availability to work various shiftsAbility to work under pressureContinuously demonstrate a high sense of urgencyMust have a keen sense of attention to detail, taking the initiativeMust be able to pass a Federal Background Check and Drug testingAbility to understand and empathize with customer's issues BenefitsPaid trainingStable schedules to provide you a strong work - life balanceJob Stability with Growth Opportunities - 95% of our support leaders have been promoted from withinWide variety of schedules available; afternoon and evening shifts. (we have a few morning schedules, but most will begin at3pmor later). You will need to be able to work one weekend day.Shift differential for working hours between 7pm - 4:59amComprehensive Benefits (eligible for most after 60 days): Medical, Dental, Vision, 401K, Company-Paid Life Insurance, Short Term and Long Term Disability Insurance, Prescription Drug Savings plan, and more!Paid Time Off after 90 days (80 hrs. first year)The chance to further develop your skills and experienceTeleperformance is an equal opportunity employer.Associated topics: call center associate, csr, customer care representative, customer service associate, phone, representative, service agent, system support, telephone, tsr

Keywords: Teleperformance, Fort Wayne , Customer Service Rep (Call Center), Sales , Fort Wayne, Indiana

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