Guest Support Specialist
Company: Cherry Street Mission Ministries
Location: Toledo
Posted on: April 1, 2026
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Job Description:
Description Job Description Job Title: Guest Support Specialist
Rev. Date: 11/09/21 Department: Ready For Life (RFL) SOC Code:
Location: ALL CSMM Locations FLSA: Hourly - Non-exempt Reports to:
Guest Services Manager EEO Code: Responsibility: Individual
Contributor Purpose: The Guest Support Specialist promotes
wholeness in a persons life by provision of emergency and
supportive services that eradicate poverty and homelessness,
enhances the quality of life, and provides a buffer against adverse
life events. The function of this role is to deliver quality social
support services; spiritual, emotional, instrumental,
informational, and fellowship- tangible or intangible, conduct
admission and intake, safety multi-support team meetings, and
ensuring appropriate acuity level needs are being met. All staff
members at Cherry Street perform their job duties in the context of
the Gospel of Jesus Christ. It is our express purpose to minister
to individuals (e.g., staff, volunteers, donors, guests) through
the practical discipleship steps of eliminating poverties of
spirit, soul and body. Essential Functions: Responsible for
engaging and providing generous hospitality for all guests who are
seeking services at Cherry Street Mission Conduct admission and
intake, screening tool, and provide referrals to Ready for Life
Program, High Acuity Program, or any other applicable program and
service tracks Assist Community Resource Navigators and/or
community partners in contacting difficult to reach Guests and
ensuring streamline communication Responsible for entering
information and documentation into software in an accurate and
timely manner Responsible for answering incoming calls related to
Guest Services and Programs Monitor building safety and flow
(entering/ exiting) Conduct crisis intervention and debriefing when
necessary, including but not limited to verbal de-escalation
Responsible for Guest Residential check-in process, if assigned to
shelters Encourage Guests in their personal goals and acknowledging
milestones Greet and provide direction to volunteer teams, donors,
community service providers, etc. Seek to advance the skill set
needed by attending internal and external training opportunities
and attending all mandatory staff meetings Perform accurate risk
assessment and implement harm reduction techniques (e.g., mindful
of person and others safety, reporting security breaches) Maintain
professional, moral, and ethical boundaries (e.g., confidentiality,
respect of differences, concise and honest documentation, etc.)
Responsible for upholding all standard operating procedures (SOPs);
ability to read, understand, and adhere to all written policies and
procedures Responsible for incident reporting and responding to
emergencies accordingly Identify facility issues and submit proper
and timely work requests Provide Christ-centered guidance and model
a life of wholeness by engaging with faith community, maintaining
an active worship and prayer life, and leading with Christ-like
behavior and conduct Supports organization by upholding mission,
vision, and values of Cherry Street Mission Ministries in behavior
and speech Responsible for working in collaboration with
Residential Support Specialist to ensure building needs are met, if
assigned to shelters *Essential Functions may be revised upon
management discretion Qualifications Education and Experience High
School Diploma or equivalent required Experience in mental health
field, shelter care, or similar preferred Knowledge, Skills, and
Abilities Exhibits flexibility, open-mindedness, and positive
adaption to change Exhibits excellent customer service,
hospitality, and professionalism Ability to work with people from
diverse backgrounds (socio-economic, cultural, etc.) Knowledgeable
of community resources and displays ability to collaborate well
with external agencies and partners Apply problem solving skills
that lead to barrier reduction Model and teach healthy coping
skills and other growth opportunities Respects individuals rights
with the ability to encourage and honor self-determination
Excellent written and verbal communication, including active
listening skills Displays patience, compassion, kindness, honesty,
tact, and integrity Responds positively to feedback with
willingness to improve (coachable) Honors dignity and worth of all
people Provide non-judgmental care for all Licenses, Certificates,
and Other Requirements Driver's License Required Mental Health
First Aid Certified or completed within the first year of
employment Suicide Prevention Training or completed within the
first year of employment Trauma- Informed Care Training or
completed within the first year of employment CSMM Discipleship
Training *As a condition of employment, each team member is
required to agree to the Cherry Street Mission Ministries Statement
of Faith. Work Environment: Exposure to (F Frequent; O Occasional;
R Rare; N Never) : R Fumes O Humidity N Electrical Hazards N Dust N
Mechanical Hazards N Burn Hazards N Loud Noise R Biological Hazards
N Sharp objects N Vibration N Chemical Hazards N Fall Hazards N
Confined Spaces N Height Hazards N Overhead Hazards
Equipment/Personal Protective Equipment Used None Physical Demands
(F Frequent; O Occasional; R Rare; N Never) F Stand F Handle/Feel
(using fingers) O Grasp F Walk N Crouch/Kneel/Stoop/Crawl N Climb O
Sit F Talk N Balance F See/Detect F Hear/Listen O Bend R Push/Pull
N Apply repetitive motion O Reach Lifting Requirements Sedentary
work - Exerting up to 10 pounds of force occasionally, and/or a
negligible amount of force frequently or constantly to lift, carry,
push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are
sedentary if walking and standing are required only occasionally,
and all other sedentary criteria are met. Light work - Exerting up
to 20 pounds of force frequently, and/or a negligible amount of
force constantly to move objects. If the use of arm and/or leg
control requires exertion of forces greater than that of sedentary
work and if the worker sits most of the time, the job is considered
light work. Medium work - Exerting up to 50 pounds of force
occasionally, and/or up to 20 pounds of force frequently, and/or up
to 10 pounds of force constantly to move objects. Heavy work -
Exerting up to 100 pounds of force occasionally, and/or up to 50
pounds of force frequently, and/or up to 20 pounds of force
constantly to move objects. Very heavy work - Exerting in excess of
100 pounds of force occasionally, and/or in excess of 50 pounds of
force constantly to move objects. Signatures This job description
has been approved by: Executive: Human Resources: Employee
signature below constitutes employee's understanding of the
requirements, essential functions and duties of the position.
Employee Signature: Employee Name (print): Date:
Keywords: Cherry Street Mission Ministries, Fort Wayne , Guest Support Specialist, Social Services , Toledo, Indiana
